Parts Credit Returns Coordinator

Description

• Provide exceptional, courteous customer service and assistance in all aspects or product offerings and services
• Process credits, refunds and adjustments accurately and within DOA, minimising customer wait times and ensuring timely resolution of credit requests in accordance with company policies.
• Collaborate with the Parts Sales Supervisor to convert return interactions into retention opportunities (e.g., alternative parts, substitutions, repair options, expedited freight).
• Own the end‑to‑end returns workflow: goods inspection, system receipting, credit memo creation, customer notification and follow‑through to resolution.
• Liaise with Inventory Control and Finance to reconcile credit accounts, resolve discrepancies, and support month-end close requirements, maintaining accurate records and dashboards. 8. Ensure all work complies with safety procedures, quality standards, DOA, anti-fraud controls and privacy requirements.
• Operate the dedicated parts credit returns counter using the ticketing system; provide prompt, accurate service and clear guidance on eligibility before accepting items. Communicate clearly with customers regarding return policies, reasons for non-acceptance, and the status of their credits to support a positive customer experience.
• Analyse return/credit trends (e.g., repeat part numbers, reason codes, supplier issues); produce monthly reporting, develop and implement actions to reduce avoidable returns and cost leakage.

Requirements

• Intermediate computer literacy skills (MS Office Suite and internet-based applications) with demonstrated data entry experience utilising multiple computer systems
• Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment
• Ability to work successfully within a team and autonomously
• High level attention to detail
• Excellent communication skills (written, verbal and interpersonal)
• High-level problem-solving skills with the ability to ask the right questions to understand and resolve problems
• Demonstrated mechanical aptitude with an ability to interpret procedures in a logical way
• Minimum 2-3 years in a similar customer service role
• Excellent conflict resolution skills and demonstrated experience in navigating challenging situations

Benefits

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.

Training + Development

Interview process

Visa Sponsorship

Security clearance