Authorised Cat dealer offering heavy mining & construction equipment plus full life‑cycle support.
Manage parts return credits, ensure accurate processing and customer satisfaction.
6 days ago ago
Junior (1-3 years)
Full Time
Guildford, Western Australia, Australia
Onsite
Company Size
4,500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Turnkey
Design
Sector Specialisms
Construction
Mining
Agriculture
Role
Description
credit processing
returns workflow
ticketing system
data analysis
monthly reporting
inventory reconciliation
Provide exceptional, courteous customer service and assistance in all aspects or product offerings and services
Process credits, refunds and adjustments accurately and within DOA, minimising customer wait times and ensuring timely resolution of credit requests in accordance with company policies.
Collaborate with the Parts Sales Supervisor to convert return interactions into retention opportunities (e.g., alternative parts, substitutions, repair options, expedited freight).
Own the end‑to‑end returns workflow: goods inspection, system receipting, credit memo creation, customer notification and follow‑through to resolution.
Liaise with Inventory Control and Finance to reconcile credit accounts, resolve discrepancies, and support month-end close requirements, maintaining accurate records and dashboards. 8. Ensure all work complies with safety procedures, quality standards, DOA, anti-fraud controls and privacy requirements.
Operate the dedicated parts credit returns counter using the ticketing system; provide prompt, accurate service and clear guidance on eligibility before accepting items. Communicate clearly with customers regarding return policies, reasons for non-acceptance, and the status of their credits to support a positive customer experience.
Analyse return/credit trends (e.g., repeat part numbers, reason codes, supplier issues); produce monthly reporting, develop and implement actions to reduce avoidable returns and cost leakage.
Requirements
ms office
data entry
time management
communication
problem solving
customer service
Intermediate computer literacy skills (MS Office Suite and internet-based applications) with demonstrated data entry experience utilising multiple computer systems
Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment
Ability to work successfully within a team and autonomously
High level attention to detail
Excellent communication skills (written, verbal and interpersonal)
High-level problem-solving skills with the ability to ask the right questions to understand and resolve problems
Demonstrated mechanical aptitude with an ability to interpret procedures in a logical way
Minimum 2-3 years in a similar customer service role
Excellent conflict resolution skills and demonstrated experience in navigating challenging situations
Benefits
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$2.45B Revenue
FY2018 Financial Performance
Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.
100th Wheel Loader
Delivered in Sept 2023
Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.
20% Productivity
Gain for Clients
Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.
46,000 Hours
Logged on Cat Machines
Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.
Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.
Culture + Values
Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.
Environment + Sustainability
2050 Target
Net Zero Emissions
Aims to achieve zero greenhouse gas emissions by 2050.
Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.
Inclusion & Diversity
Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.