Billing Analyst at Atco Electric in Edmonton, Alberta, Canada | From CAD3,057 | Kablio

Role

Description

billing updates

meter validation

rate management

issue investigation

uat testing

site creation

Update and correct a wide variety of customer, site and account information in the billing system as required with a high level of accuracy and quality.
Correct mixed meter situations including validating geographic data and completing billing adjustments for affected accounts.
Make recommendations to improve customer care and billing processes and system configurations to improve efficiency and customer service.
Respond to requests for assistance from internal work groups who require guidance on billing processes from end to end, tariffs or market transactions.
Resolve assigned To Dos for usage and billing exceptions that prevent accounts from billing accurately or on time by following business processes and procedures. Exceptions span the entire utility meter to cash process, from meter data collection, usage and billing calculations, tariff billing and market transactions.
Execute manual billing processes for complex rates including quality assurance tasks.
Execute the process to end billing on salvaged sites including manual corrections and issuing field orders.
Identify, investigate and escalate issues where the billing system or interfaces to other utility systems are not behaving as expected.
Add and validate rate schedules for new and upgraded services.
Support the investigation, analysis and quantify the scope and scale of billing issues.
Investigate situations that require review of historical consumption beyond the history stored in the billing system, resolve errors and complete manual calculations and billing corrections.
Execute User Acceptance Testing test scripts and determine if actual results meet the expected results. Attempt to explain any difference between actual and expected results, and if necessary, escalate any unexplainable discrepancies.
Execute the Site ID creation process for new services.

Requirements

microsoft office

oracle ccs

degree

2 years

utility it

customer service

Proven ability to take initiative and work independently.
Working knowledge of Microsoft Word, Outlook, Excel, PowerPoint and SharePoint.
Familiarity with Oracle CCS, Oracle Customer to Meter (C2M) or Oracle Customer Care & Billing (CC&B) an asset.
University Undergraduate Degree or Diploma in a related discipline (Business Administration, Information Technology, Computing Science, Accounting). Relevant experience will be considered.
Experience working within complex IT environments and Utility IT systems.
Minimum 2 years’ related experience, preferably in a utility customer service and billing role. Experience with back-office business processes in a vertically integrated utility an asset.
Strong commitment to providing excellent customer service.
Demonstrated understanding of the electric utility industry and relevant regulatory requirements, including market rules, tariff billing, and Alberta’s deregulated energy market.
Demonstrated knowledge of Alberta Utilities Commission Rules and Codes governing distribution utilities in Alberta.
Proven ability to analyze and interpret data.
Strong written and verbal communication skills.

Benefits

Salary starting at $3,057.84 bi-weekly
Comprehensive Employee & Family Wellness Program
Flexible benefits
Company-matched defined contribution pension plan
Charitable donation matching
Employee share purchase plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

candidates may need to complete criminal, education and employment background checks and other skill assessments.

Company

Overview

A leading provider of electric power generation, transmission, and distribution solutions.
With decades of experience, has built a robust network of infrastructure for communities across Canada.
Delivers reliable energy solutions to both residential and commercial customers, ensuring safe and efficient operations.
Specializes in large-scale power projects, including transmission line construction, grid modernization, and renewable energy integration.
Projects span from small community electrification to large utility-scale power generation and transmission.
Continuously innovates with technologies that support the transition to cleaner, more sustainable energy systems.

Culture + Values

Collaborating and being professional, down to earth, and caring – for one another and for the communities we serve
Challenging the status quo and aspiring to make a positive impact on the world
Commitment to excellence and continuous learning in our drive for excellence
Creating prosperity and opportunity for generations to come
Treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community
Safety, integrity, agility, collaboration and caring

Environment + Sustainability

20% Revenue from Transitionals

Sustainability Products Contribution

Revenues derived from transitional products like renewable natural gas and hydrogen.

20% Emissions Intensity Reduction

GHG Emissions Intensity Target

Reduction in operational GHG emissions intensity by 2030 compared to 2020 levels.

2 Million T CO2e Reduction

Customer Emissions Reduction

Reduction in customers' GHG emissions through renewable energy and efficiency measures.

1,000 MW Renewable Capacity

Renewable Energy Target

Target to own, develop, or manage renewable energy capacity by 2030.

Committed to net zero GHG emissions by 2050
58% of global power generation portfolio now renewables (hydro and solar)
10% reduction in direct GHG emissions since 2020
Fire-wrapped 77,000 electrical poles to enhance resilience
118,000 smart meters installed across Alberta
Company-wide GHG emissions intensity reduced 13% vs. 2023 and 40% vs. 2020
Customers’ GHG emissions reduced by 1.387 million tonnes CO₂e since 2020
Renewables share of owned production capacity rose from 24% to 63% between 2022–2023
Installed solar+storage projects in remote communities reducing diesel use (e.g. Watson Lake: displacing 1,020,300 L diesel/yr, cutting 3,509 t CO₂e annually)

Inclusion & Diversity

2030 ESG Targets

Diversity Commitment

The company aligns its inclusion and diversity initiatives with global sustainability goals, focusing on equity and environmental responsibility.

Ranked 2024 Top Employer

Youth-Focused Workplace Prestige

Recognized as one of Canada’s most attractive employers for young talent, emphasizing inclusivity and growth opportunities.

Supports talent and diversity through a culture of performance and respect.
Core values include Integrity, Transparency, Entrepreneurship, Accountability, Collaboration, Perseverance, and Caring.

Articles

Oilfield & Industrial Services

Industrial, Commercial & Municipal Energy Solutions

Products, Services & Rates overview

Role

Description

billing updates

meter validation

rate management

issue investigation

uat testing

site creation

Update and correct a wide variety of customer, site and account information in the billing system as required with a high level of accuracy and quality.
Correct mixed meter situations including validating geographic data and completing billing adjustments for affected accounts.
Make recommendations to improve customer care and billing processes and system configurations to improve efficiency and customer service.
Respond to requests for assistance from internal work groups who require guidance on billing processes from end to end, tariffs or market transactions.
Resolve assigned To Dos for usage and billing exceptions that prevent accounts from billing accurately or on time by following business processes and procedures. Exceptions span the entire utility meter to cash process, from meter data collection, usage and billing calculations, tariff billing and market transactions.
Execute manual billing processes for complex rates including quality assurance tasks.
Execute the process to end billing on salvaged sites including manual corrections and issuing field orders.
Identify, investigate and escalate issues where the billing system or interfaces to other utility systems are not behaving as expected.
Add and validate rate schedules for new and upgraded services.
Support the investigation, analysis and quantify the scope and scale of billing issues.
Investigate situations that require review of historical consumption beyond the history stored in the billing system, resolve errors and complete manual calculations and billing corrections.
Execute User Acceptance Testing test scripts and determine if actual results meet the expected results. Attempt to explain any difference between actual and expected results, and if necessary, escalate any unexplainable discrepancies.
Execute the Site ID creation process for new services.

Requirements

microsoft office

oracle ccs

degree

2 years

utility it

customer service

Proven ability to take initiative and work independently.
Working knowledge of Microsoft Word, Outlook, Excel, PowerPoint and SharePoint.
Familiarity with Oracle CCS, Oracle Customer to Meter (C2M) or Oracle Customer Care & Billing (CC&B) an asset.
University Undergraduate Degree or Diploma in a related discipline (Business Administration, Information Technology, Computing Science, Accounting). Relevant experience will be considered.
Experience working within complex IT environments and Utility IT systems.
Minimum 2 years’ related experience, preferably in a utility customer service and billing role. Experience with back-office business processes in a vertically integrated utility an asset.
Strong commitment to providing excellent customer service.
Demonstrated understanding of the electric utility industry and relevant regulatory requirements, including market rules, tariff billing, and Alberta’s deregulated energy market.
Demonstrated knowledge of Alberta Utilities Commission Rules and Codes governing distribution utilities in Alberta.
Proven ability to analyze and interpret data.
Strong written and verbal communication skills.

Benefits

Salary starting at $3,057.84 bi-weekly
Comprehensive Employee & Family Wellness Program
Flexible benefits
Company-matched defined contribution pension plan
Charitable donation matching
Employee share purchase plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

candidates may need to complete criminal, education and employment background checks and other skill assessments.

Company

Overview

A leading provider of electric power generation, transmission, and distribution solutions.
With decades of experience, has built a robust network of infrastructure for communities across Canada.
Delivers reliable energy solutions to both residential and commercial customers, ensuring safe and efficient operations.
Specializes in large-scale power projects, including transmission line construction, grid modernization, and renewable energy integration.
Projects span from small community electrification to large utility-scale power generation and transmission.
Continuously innovates with technologies that support the transition to cleaner, more sustainable energy systems.

Culture + Values

Collaborating and being professional, down to earth, and caring – for one another and for the communities we serve
Challenging the status quo and aspiring to make a positive impact on the world
Commitment to excellence and continuous learning in our drive for excellence
Creating prosperity and opportunity for generations to come
Treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community
Safety, integrity, agility, collaboration and caring

Environment + Sustainability

20% Revenue from Transitionals

Sustainability Products Contribution

Revenues derived from transitional products like renewable natural gas and hydrogen.

20% Emissions Intensity Reduction

GHG Emissions Intensity Target

Reduction in operational GHG emissions intensity by 2030 compared to 2020 levels.

2 Million T CO2e Reduction

Customer Emissions Reduction

Reduction in customers' GHG emissions through renewable energy and efficiency measures.

1,000 MW Renewable Capacity

Renewable Energy Target

Target to own, develop, or manage renewable energy capacity by 2030.

Committed to net zero GHG emissions by 2050
58% of global power generation portfolio now renewables (hydro and solar)
10% reduction in direct GHG emissions since 2020
Fire-wrapped 77,000 electrical poles to enhance resilience
118,000 smart meters installed across Alberta
Company-wide GHG emissions intensity reduced 13% vs. 2023 and 40% vs. 2020
Customers’ GHG emissions reduced by 1.387 million tonnes CO₂e since 2020
Renewables share of owned production capacity rose from 24% to 63% between 2022–2023
Installed solar+storage projects in remote communities reducing diesel use (e.g. Watson Lake: displacing 1,020,300 L diesel/yr, cutting 3,509 t CO₂e annually)

Inclusion & Diversity

2030 ESG Targets

Diversity Commitment

The company aligns its inclusion and diversity initiatives with global sustainability goals, focusing on equity and environmental responsibility.

Ranked 2024 Top Employer

Youth-Focused Workplace Prestige

Recognized as one of Canada’s most attractive employers for young talent, emphasizing inclusivity and growth opportunities.

Supports talent and diversity through a culture of performance and respect.
Core values include Integrity, Transparency, Entrepreneurship, Accountability, Collaboration, Perseverance, and Caring.

Articles

Oilfield & Industrial Services

Industrial, Commercial & Municipal Energy Solutions

Products, Services & Rates overview