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One&Only Resorts

Team Leader, Reservations (Bozeman, MT)

Company logo
One&Only Resorts
Exceptional ultra‑luxury resorts and private homes in iconic destinations worldwide.
Lead reservations team, ensure service quality & revenue targets.
11d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bozeman, MT
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Property Management
Concierge Service
Event & Activity Coordination
Private Transportation
Villa Rental Program
Spa & Wellness Services
Culinary Experiences
Water Sports
Sector Specialisms
No specialisms available
Role
What you would be doing
reservation management
task allocation
inventory control
call monitoring
sla compliance
staff coaching
  • Manages no-show and late cancellation reservations by investigating, recording and charging them efficiently
  • Assists Manager with allocating daily tasks to agents and directs team members in their daily activities and redeploys team members to meet the requirements of customer operational needs
  • Maintains inventory of supplies needed for the department
  • Maintains effective and supportive team environment by sharing team member’s feedback with Manager
  • Manages third party sites and ensures proper implementation of reservations procedures
  • In the absence of Managers conduct shift briefings to ensure hotel activities and operational requirements are known to the team
  • Ensures that the team is aware of all promotional rates and packages. Effectively sells product and services using up-selling, cross-selling and suggestive selling techniques
  • Lifting and carrying of loads weighing up to 30 pounds
  • Monitors incoming calls and proper shift staffing to avoid or keep abandoned calls to a minimum
  • Remaining in a stationary position for long periods
  • Maintains an elevated level of communication and feedback within the department
  • Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
  • Ensures compliance with all service level agreements, quality standards and data collection conducted by all team members is to the specified standard
  • Supervises and coaches agents in accordance with established productivity and performance standards. Monitors service standards and provides input to annual reviews of staff
  • Actively manages record, administers, and communicates to Manager employee relation issues, including absenteeism, timekeeping, and schedule adherence
  • Observes agents daily work and provides structured, consistent support and advice to improve customer service experience
What you bring
computer operations
physical stamina
reservations
contact centre
opera system
kpi monitoring
  • Constantly operating a computer and other office productivity machinery
  • Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
  • Frequent bending, twisting, stooping, reaching, and pulling
  • A minimum of 1-year experience with Reservations or extensive experience of working in contact centre or similar fields
  • Experienced in using Opera system.
  • Understands the department’s KPI (Key Performance Indicators) and helps to monitor and periodically measure progress towards achieving the goal
Benefits
  • Medical insurance - 80% of premium paid by employer
  • Complimentary meal per shift
  • 14 nights per year at $100/night* at Kerzner Properties worldwide
  • Health Savings Account with $50 employer contribution per pay period
  • Discounts at F&B outlets on property
  • 5 weeks of PTO (Paid Time Off)
  • Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
  • Dental, vision & life insurance - 100% of premium paid by employer
  • Uniform provided & complimentary laundering
  • Complimentary transportation to/from resort
  • 8 paid holidays
  • Subsidized housing based on availability
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$500 million
Early Investment
Initial projects required significant financial investment to establish the brand's presence in the luxury market.
14 properties
Global Presence
The brand currently operates across nine countries, showcasing its international reach and appeal.
35 resorts
Expansion Cap
The company plans a curated growth strategy, limiting total resorts to maintain exclusivity and quality.
  • Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International.
  • Renowned for crafting one-off resorts and private homes in captivating global locations.
  • Operates across nine countries, with new destinations in Greece, Montana, and Antigua.
  • Focused on bespoke architectural design that reflects local culture and natural environments.
  • Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure.
  • Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.
Culture + Values
  • We believe in creating exceptional experiences for our guests, where every detail is crafted with passion and precision.
  • We aim to deliver personalized service with grace and dedication.
  • Our team is committed to fostering an environment of excellence and empowerment.
  • We promote a culture of creativity, innovation, and craftsmanship, where each individual can contribute to the collective success.
Environment + Sustainability
2050 Target
Emissions Goal
The company aims to achieve net zero emissions by 2050 through comprehensive sustainability efforts.
  • Committed to environmental responsibility through sustainable practices across all operations.
  • Focus on reducing waste, energy consumption, and water usage.
  • Collaborates with local communities and supports sustainable tourism initiatives.
Inclusion & Diversity
  • Values diversity and inclusion within its workforce and guest experiences.
  • Promotes equal opportunity and ensures a diverse and inclusive working environment.
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