Executive Director - Platform Engineering & Operations

Description

• Implement progressive release methodologies (blue/green, canary, feature flags) with SRE resilience practices.
• Oversee engineering teams responsible for infrastructure build, platform provisioning, CI/CD, and deployment automation.
• Partner with Security Operations leadership to ensure hardened infrastructure, vulnerability remediation, and continuous compliance.
• Ensure compliance during build and run for controls and audit readiness aligned with PCI DSS, SOX, NIST, GDPR, and Sands security/regulatory frameworks.
• Drive a culture of automation, service ownership, reliability, security-by-design, and continuous improvement.
• Champion resilient change oversight and risk mitigation processes.
• Define and execute the enterprise platform engineering strategy aligned to the Company’s drive to embrace Center of Excellence and future business objectives.
• Attend work as scheduled on a consistent and regular basis.
• Provide executive oversight for network operations, infrastructure monitoring, and capacity planning.
• Ensure consistent delivery frameworks, reusable patterns, infrastructure-as-code standards, and compliance controls.
• Build and mature SRE capabilities that measure and ensure availability, performance, latency, and reliability.
• Lead end-to-end deployment and run for cloud, on-prem, and hybrid platforms.
• Drive 24x7 global operations strategy across command centers and engineering functions.
• Define SLOs/SLIs/SLAs and lead incident command practices, postmortems, and chaos/chaos engineering maturity.
• Implement observability stack evolution, automated remediation, and service health transparency.
• Provide off-hours support on an infrequent, but as needed basis during critical incidents. (Potential shifts may run 24/7 due to the need of the business.)

Requirements

• Team Members are required to be on site within the IT Command Center.
• ITIL Foundation certification is a plus.
• Proven track record leading large technology engineering/operations organizations.
• Demonstrated experience working in a fast-paced environment and handling multiple tasks simultaneously.
• Excellent analytical and problem-solving skills.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• Bachelor’s degree in information technology, Computer Science, or a related field (preferred).
• Must be available to work varied shifts including nights, weekends, and holidays, to ensure 24/7 coverage.
• Own enterprise release governance, production assurance, and change management strategy.
• Strong organizational and project management skills.
• Ability to travel domestically and internationally.
• At least 21 years of age.
• 10+ years demonstrated experience in IT Operations management, preferably within a Command Center or IT operations environment.
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.
• Deep expertise in cloud engineering, automation, network architecture, and operational reliability practices.
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Advanced ITIL certifications (e.g., ITIL Practitioner, ITIL Service Manager) are a plus.
• Experience with ITSM/ITIL governance, release/change management, and major-incident execution.
• Proof of authorization to work in the United States.
• Strong understanding of ITIL (Information Technology Infrastructure Library) framework and ITSM best practices.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance