Cemetery Services Officer

Description

• Provide empathetic and professional front-of-house and reception services across face-to-face, phone, and email interactions, ensuring cultural and religious needs are respected.
• Accurately handle and record all financial transactions, including tasks related to revenue collection, reconciliation, and the processing of refunds.
• Respond to all customer enquiries in a friendly, timely manner, resolving issues at the first point of contact where possible, and where not, ensuring customers clearly understand the next steps.
• Maintain data accuracy and integrity when using information systems, databases, or tools to capture and log customer information and queries, including sensitive processes such as burial and cremation bookings.
• Apply de-escalation techniques to manage and defuse customer incidents, seeking assistance and escalating to the Business Services Lead when required to ensure timely and appropriate resolution.

Requirements

• Experience in use of Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, Access) to intermediate level, word processing to 60 wpm
• 3 years proven ability in providing customer services and business / office administration, including face to face customer service experience.
• National Certificate NCEA3 or equivalent.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance