Solutions Specialist

Description

• In addition, you’ll support existing customers by monitoring performance and working with them to enhance their implementation through new features, configurations, and ongoing improvements
• Develop a strong technical understanding of the product to support tailored implementations
• Involvement in creating documentation and providing training
• Configure customer instances of the product, including setup, settings, and content
• Conducting and contributing to webinars and user groups based on the Solution
• You'll work closely with customers to understand their requirements, run workshops to gather and refine needs, and identify the most effective way to implement our software product and integrations to meet those requirements
• Ensuring Quality Assurance of the Solution such as product development testing alongside functional requirements for our clients
• In addition to working directly with customers to define and implement their requirements, you'll work alongside project managers and developers to ensure successful delivery of the product in line with those requirements
• You’ll also use your knowledge and expertise to support internal teams across the business as needed

Requirements

• Technical aptitude – Strong understanding of software systems, integration principles, and configuration (e.g. API usage, system settings, data structures)
• Experience working in a technical environment / software development environment
• Basic data analysis – Ability to monitor performance and suggest data-driven improvements.
• Creative problem-solving – Ability to think laterally to design effective, sometimes bespoke, integration and implementation solutions
• Self-management – Organised, proactive, and able to manage multiple projects or tasks concurrently.
• Strong written and verbal communication skills - you’ll need to be in regular contact with key stakeholders
• Business analysis – Skilled at gathering, understanding, and documenting requirements
• Experience with housing management systems (e.g. Civica, Northgate, Capita)
• Training delivery – Experience supporting user onboarding or delivering training sessions.
• Agile delivery experience – Comfortable working in agile or iterative project environments.
• Documentation – Ability to create clear implementation notes, guides, or training materials
• Customer engagement & communication – Ability to confidently engage with customers, run workshops, and translate business needs into technical requirements.
• Software implementation – Experience configuring and deploying software products to meet customer needs.
• Sector knowledge – Good understanding of the housing sector, especially responsive repairs and associated operational processes
• Experience in the social housing or local government sectors
• Customer success mindset – Focused on customer satisfaction, performance monitoring, and continuous improvement
• Experience with Jira and Confluence tools

Benefits

• Pension scheme
• Learning management system powered by Udemy
• Company-sponsored lunches, dinners and social gatherings
• Flexible working environment including the option to work abroad
• 25 days annual holiday
• Employee assistance program
• Life insurance (4x salary)
• Referral bonus and charity donation if someone you introduce joins the company
• A competitive compensation package
• Work abroad scheme
• Company volunteering day and charity salary sacrifice scheme
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
• Enhanced parental leave
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs

Training + Development

Interview process

Visa Sponsorship

Security clearance