Leasing Hub Manager - Sandy Springs, GA

Description

• Drive the roll out process for new hub communities by holding virtual orientations with site teams, assembling product knowledge files, and working closely with support personnel
• Examine sales performance at a macro and micro sales level to identify cause-effect relationships between sales performance and desired occupancy and revenue goals
• Manage leads and step in to grab occasional weekend shifts if team coverage falls below a critical mass
• Partner with the Data & Analytics team to build and enhance lead funnel dashboards that visualize and track fundamental performance indicators and trends
• Hold the team accountable for performance; measure, evaluate, and rank the lead development and conversion activities of each team member
• Prepare coaching reports for all upcoming associate one-on-ones by pulling together recent Funnel prospect communications for review, relevant DOMO data, and tailored feedback
• Provide on-the-spot coaching and guidance to the Leasing Hub team, answer questions, assist with difficult engagements, and coordinate with onsite teams
• Maintaining and updating various sales and Hub operation protocols to ensure smooth operations within the team and in partnership with the communities
• Performance monitoring of the team’s daily lead management activity via Funnel guest card/call reviews, build/catalogue training libraries of both good and bad communications, and track each associates’ strengths and opportunities over time
• Collaborate with Marketing (Community Marketing and Communications) teams to develop lead nurturing and contact strategies to cultivate leads for sales conversion
• Coordinate additional scheduling matters regarding absences, part-time associate changes, weekly flex days/weekend schedules, and community visits
• Partner with the Talent Development team to create sales training that develops proactive sales consultants and closers; develop training and coaching strategies that proactively nurture the lead to a sale.
• Leverage lead management software tools to create, evaluate, and optimize automated lead development tactics
• Translate analysis and insights into specific sales training, coaching, and initiatives to achieve optimal occupancy and proforma sales per unit (rent)
• Manage day-to-day relations with all site-level associates through phone calls, emails, scheduled meetings, and on-the-spot meetings
• Facilitate various projects, weekly huddle preparations, product knowledge upkeep, and onsite communications as needed
• Conduct onboarding for all new leasing hub associates, including systems setup, instructional training, shadowing, community visit coordination, and general guidance
• Manage daily scheduling adjustments to ensure appropriate queue coverage by coordinating phone breaks and lunch breaks in accordance with traffic fluctuations and associate absences

Requirements

• High school diploma or equivalent required; 4-year college degree in related field preferred
• Strong 4+ years of experience in property management or similar industry
• Proficient in Microsoft Office Suite
• Solid attention to detail
• Resourceful problem solving skills
• Stellar track record of leasing or sales experience
• Enthusiastic and professional customer service
• Your crystal-clear communication allows you to excel as a coach and team-player.
• Thanks to your leadership and organizational skills, the team is enhancing Cortland’s prospect experience.
• Strong time management and organizational skills
• Solid communication skills that allow you to connect easily with diverse groups of people

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance