Drive the roll out process for new hub communities by holding virtual orientations with site teams, assembling product knowledge files, and working closely with support personnel
Examine sales performance at a macro and micro sales level to identify cause-effect relationships between sales performance and desired occupancy and revenue goals
Manage leads and step in to grab occasional weekend shifts if team coverage falls below a critical mass
Partner with the Data & Analytics team to build and enhance lead funnel dashboards that visualize and track fundamental performance indicators and trends
Hold the team accountable for performance; measure, evaluate, and rank the lead development and conversion activities of each team member
Prepare coaching reports for all upcoming associate one-on-ones by pulling together recent Funnel prospect communications for review, relevant DOMO data, and tailored feedback
Provide on-the-spot coaching and guidance to the Leasing Hub team, answer questions, assist with difficult engagements, and coordinate with onsite teams
Maintaining and updating various sales and Hub operation protocols to ensure smooth operations within the team and in partnership with the communities
Performance monitoring of the team’s daily lead management activity via Funnel guest card/call reviews, build/catalogue training libraries of both good and bad communications, and track each associates’ strengths and opportunities over time
Collaborate with Marketing (Community Marketing and Communications) teams to develop lead nurturing and contact strategies to cultivate leads for sales conversion
Coordinate additional scheduling matters regarding absences, part-time associate changes, weekly flex days/weekend schedules, and community visits
Partner with the Talent Development team to create sales training that develops proactive sales consultants and closers; develop training and coaching strategies that proactively nurture the lead to a sale.
Leverage lead management software tools to create, evaluate, and optimize automated lead development tactics
Translate analysis and insights into specific sales training, coaching, and initiatives to achieve optimal occupancy and proforma sales per unit (rent)
Manage day-to-day relations with all site-level associates through phone calls, emails, scheduled meetings, and on-the-spot meetings
Facilitate various projects, weekly huddle preparations, product knowledge upkeep, and onsite communications as needed
Conduct onboarding for all new leasing hub associates, including systems setup, instructional training, shadowing, community visit coordination, and general guidance
Manage daily scheduling adjustments to ensure appropriate queue coverage by coordinating phone breaks and lunch breaks in accordance with traffic fluctuations and associate absences
Requirements
college degree
property management
microsoft office
problem solving
customer service
time management
High school diploma or equivalent required; 4-year college degree in related field preferred
Strong 4+ years of experience in property management or similar industry
Proficient in Microsoft Office Suite
Solid attention to detail
Resourceful problem solving skills
Stellar track record of leasing or sales experience
Enthusiastic and professional customer service
Your crystal-clear communication allows you to excel as a coach and team-player.
Thanks to your leadership and organizational skills, the team is enhancing Cortland’s prospect experience.
Strong time management and organizational skills
Solid communication skills that allow you to connect easily with diverse groups of people
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm.
The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors.
They manage thousands of apartments and properties across major U.S. cities.
Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence.
Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies.
Their portfolio includes luxury apartments, mixed-use developments, and commercial properties.
They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.
Culture + Values
Customer-first approach
Collaboration
Innovation
Integrity
Excellence
Accountability
Environment + Sustainability
2050 Carbon Neutrality
Net-Zero Emissions Target
Describes the company's goal to achieve net-zero carbon emissions by a specific future year.
Integrates sustainability into real estate projects focusing on energy efficiency, water conservation, and sustainable materials.
Achieved LEED certification for several properties.
Uses energy-efficient systems in building designs.
Inclusion & Diversity
50% Women
Leadership Representation
The proportion of women in leadership roles reflects a significant commitment to gender diversity.
30% Minority by 2025
Leadership Representation by 2025
The target for minority representation in leadership roles highlights a forward-looking approach to diversity and inclusion.
Has set goals to increase the representation of women and minorities in leadership roles.