Business Support

In addition, the role includes providing streamlined administration support to project managers and operational teams and overseeing the project financial month-end process to ensure deadlines are achieved.

The successful candidate will act as first-line support for all users, logging and managing cases with our software providers and working collaboratively to resolve issues. They will also provide system training (one-to-one or group sessions), develop training materials, and contribute to process improvements.

• Administer and manage changes in Sugar CRM, ensuring data integrity and effective system use.
• Provide system training through workshops, one-to-one sessions, or by creating training resources.
• Provide cover for wider Business Support functions during busy periods or staff absence.
• Act as the first point of contact for business system queries, logging and managing cases with providers, and proactively resolving issues.
• Support the Business Support Manager with ongoing system development and improvement initiatives.
• Support operational teams where required.
• Identify opportunities to enhance systems and processes, driving efficiencies across the business.
• Provide administration support to project managers throughout the project lifecycle (invoicing, purchase orders, accommodation bookings, project closure).
• Maintain Access Financial Operations & Resource Scheduler, including user setup and permissions.
• Work closely with the Business Support Manager, technical team, and end users to ensure internal systems operate effectively.
• Oversee and coordinate the financial month-end process, ensuring project managers meet deadlines.
• Assist with producing business reports, particularly from Sugar CRM.

We are seeking a proactive and technically skilled individual to join our Business Support function, with a primary focus on managing, supporting, and developing our business systems. This role is central to ensuring our internal platforms—such as Sugar CRM and Access Financial Operations & Resource Scheduler—are reliable, efficient, and aligned with business needs.

• Ability to build relationships and communicate effectively with both software providers and end users.
• Willingness and ability to deliver system training to end users.
• Advanced Excel (complex formulas, pivot tables, reporting).
• Experience in database or systems management.
• Strong IT skills with proven ability to troubleshoot and problem-solve systems and processes.
• Highly organised, with the ability to prioritise and manage multiple tasks.
• Strong Excel (including formulas) and proficiency in Microsoft Office.
• Proactive and solutions-focused, with a continuous improvement mindset.
• Experience creating training resources or delivering structured sessions.
• Accuracy and attention to detail in both system management and administration.
• Knowledge or experience with The Access Group products.