Helpdesk Administrator - part-time

Description

• Working 15 hours per week from 09:30 to 12:30, Monday to Friday.
• To provide a professional approach towards customers and their needs
• To provide administration support to the department
• To answer switchboard incoming calls.
• Support the Helpdesk by receiving calls, logging on the CAFM System, feeding through to operational staff and reporting back to the end user/customers.
• Log Service Requests/Work Orders received by email or telephone on CAFM System.

Requirements

• Previous experience of using a CAFM system (Maximo or similar) is desirable
• Ability to multi task in a busy work environment
• Previous experience in a customer service/call centre role is desirable
• Excellent communication skills, both oral and written
• Must have good IT skills (able to use Microsoft Office and management systems)
• Able to work as part of a team and autonomously
• Must have experience of providing excellent customer service ideally on a helpdesk
• Well organised and able to prioritise workload

Benefits

• Generous holiday allowance
• 2 paid volunteering days a year
• Company share scheme
• Season ticket loan
• Cycle to work scheme
• Employee assistance programme

Training + Development

Interview process

Visa Sponsorship

Security clearance