Inside Sales Specialist

Description

• Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate.
• Update/Retain order activity like change notices, scheduling changes, partial shipments, and credit holds.
• Act with a sense of urgency on internal/external customer feedback/requests.
• Perform post-sale customer satisfaction follow up.
• Collaborate with the team to maximum results.
• Serve as a liaison with outside sales, purchasing and operations to expedite orders and meet delivery dates.
• Exceed expectations by providing superior customer service to increase customer attraction and retention.
• Plan/Organize/Coordinate to pre-qualify larger opportunities with management.
• Provide a positive customer experience that instills confidence and comfort in every transaction.
• Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.
• Effectively utilize software applications (ERP system, CRM, MS Office, etc.).
• Proactively source alternative products from different vendors to meet customer’s needs.
• Participate in account specific/special product project opportunities.
• Report/Discuss customer issues, opportunities, and threats with appropriate company leaders.
• Learn about other products/solutions from business unit leaders to recognize/develop opportunities.
• Ride along with Outside Sales on an agreed upon basis.
• Enter and expedite orders into our ERP system.
• Nurture customer relationships to ensure proper support.
• Apply information gathered to the customer’s application.
• Hold yourself accountable to meeting deadlines and due dates.
• Expedite material from suppliers to meet customer needs.
• Make outbound calls to generate more business from your customer base.
• Know your customer well enough to understand their thresholds and anticipate their inquiries.
• Obtain information from suppliers regarding pricing/specifications to complete/execute on project deliverables.
• Collect market data to create and analyze reports resulting in gross margin management
• Upsell/Cross-sell products to enhance a customer’s application.
• Understand/Promote our unique selling proposition (One Mazzella approach) to our customers.
• Process customer orders on open account, cash, check, and credit card transactions.
• Assist Outside Sales after qualifying an opportunity during the information gathering stage.
• Offer company-wide promotions when applicable.
• Ensure that internal customer service processes are followed as designed.
• Follow up on quotes within the CRM system.
• Relate to diverse customers in an inclusive manner.
• Utilize the ERP system to prepare/follow-up on quotes, enter orders, resolve inquiries, and coordinate order fulfillment with production.
• Qualify/Propose/Close incoming web service requests.
• Effectively utilize our Six Step Selling Process.
• Follow business processes according to the customer’s expectations and contract stipulations.
• Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
• Collaborate with purchasing on transfer orders/product needs to fulfill orders.
• Utilize the CRM to share account information with Outside Sales and internal business partners.
• Provide new customer leads to Outside Sales via the CRM system.

Requirements

• Demonstrated mechanical aptitude
• Possess a continuous improvement mindset
• Demonstrated math skills
• Proven overall PC literacy (Microsoft Office)
• Proven active listening, written, and verbal communication skills
• Accomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services sales
• Demonstrated ability to work with internal/external customers providing exceptional customer service
• Demonstrated organizational abilities and experience utilizing a Customer Relationship Management (CRM) system for business information tracking
• Know our products well enough to match them with the customer’s application.
• Strong analytical, conceptual, and planning skills
• Understand testing standards
• Previous experience in customer service or industrial sales
• Experience working with a formal sales process model

Benefits

• Growth and Development Opportunities including a Lifelong Learning Career Path
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement
• A real Work life/ Home life balance
• Market Competitive Salaries

Training + Development

Interview process

Visa Sponsorship

Security clearance