Process customer orders on open account, cash, check, and credit card transactions.
Assist Outside Sales after qualifying an opportunity during the information gathering stage.
Offer company-wide promotions when applicable.
Ensure that internal customer service processes are followed as designed.
Follow up on quotes within the CRM system.
Relate to diverse customers in an inclusive manner.
Utilize the ERP system to prepare/follow-up on quotes, enter orders, resolve inquiries, and coordinate order fulfillment with production.
Qualify/Propose/Close incoming web service requests.
Effectively utilize our Six Step Selling Process.
Follow business processes according to the customer’s expectations and contract stipulations.
Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
Collaborate with purchasing on transfer orders/product needs to fulfill orders.
Utilize the CRM to share account information with Outside Sales and internal business partners.
Provide new customer leads to Outside Sales via the CRM system.
Requirements
mechanical aptitude
microsoft office
crm
testing standards
sales process
customer service
Demonstrated mechanical aptitude
Possess a continuous improvement mindset
Demonstrated math skills
Proven overall PC literacy (Microsoft Office)
Proven active listening, written, and verbal communication skills
Accomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services sales
Demonstrated ability to work with internal/external customers providing exceptional customer service
Demonstrated organizational abilities and experience utilizing a Customer Relationship Management (CRM) system for business information tracking
Know our products well enough to match them with the customer’s application.
Strong analytical, conceptual, and planning skills
Understand testing standards
Previous experience in customer service or industrial sales
Experience working with a formal sales process model
Benefits
Growth and Development Opportunities including a Lifelong Learning Career Path
Free Virtual Doctor visits with $0 copay (Teledoc)
Tuition Reimbursement
A real Work life/ Home life balance
Market Competitive Salaries
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
criminal background check, physical, drug screen, and e‑verify required
Company
Overview
1954
Year Founded
The company was established in 1954 and has since evolved into a leader in lifting and engineered services.
With a rich history of providing innovative solutions, they serve industries such as industrial, energy, and infrastructure.
The company’s expertise spans across crane systems, rigging hardware, lifting slings, hoists, and custom lifting solutions.
Typical projects include working with heavy machinery, steel, construction sites, and energy plants to move large and complex materials.
Their cutting-edge engineering services provide customized solutions that increase efficiency and safety in lifting operations.
Known for their commitment to quality, they offer tailored solutions for clients globally, meeting the unique needs of each project.
From custom fabrication to the installation of crane systems, their team is equipped to handle the most challenging lifting demands.
Culture + Values
Safety First
Customer Focus
Integrity
Teamwork
Accountability
Continuous Improvement
Respect
Environment + Sustainability
2050
Net-Zero Emissions Target
The company aims to achieve net-zero carbon emissions, aligning with global sustainability goals.
Committed to reducing environmental footprint and supporting sustainability efforts across operations.
Incorporates energy-efficient technologies and processes to reduce waste and energy consumption.
Supports initiatives that promote the use of renewable energy in its operations.
Continuously monitors environmental impact with a focus on reducing emissions and resource consumption.
Inclusion & Diversity
Fosters inclusive workplace
Creates an environment where all employees feel valued and included.
Focuses on diversity
Has a focus on hiring and retaining a diverse workforce.
Supports gender diversity
Provides opportunities for women in leadership roles.