Arrange webinars on major features and changes concerning CI/CD Services delivered;
Create KPI Dashboards for services;
Define service Monitoring, backup, service Request and support escalation path;
Ensure transition to operations of the Services;
Ensure level 3 support with vendors escalation when required;
Ensuring proper transition of run activities to service partner operational teams;
Contribute to the billing & chargeback model proposed to the customer;
Maintain the Product lifecycle;
Design and maintain new Network and Security Services;
Present Feature creation, updates or improvement to the Design Authority and Architecture Review Board;
Ensure proper documentation;
Ensure proper level of Backup;
Contribute to Cost optimization of Managed Services;
Conduct RFP for the right Technology choice;
Produce KPI based on services delivered;
Ensure Standard and Cybersecurity rules are respected.
Contribute to Security Audits and Remediation.
Ensure proper monitoring defining the monitoring rules;
Respect Cyber requirements for Service design;
Requirements
aws
azure
zscaler
ccie
itil
firewall
Location: Canada, preferred (near) Montreal or Toronto;
Good communicator;
Need to have Canadian citizenship for at least 5 years;
Good knowledge of public cloud infrastructures (AWS and Azure);
At least 5 years of experience in an equivalent position in a company of similar size;
Expertise in Zscaler;
KPI Dashboards;
A certification is highly recommended (Cisco, Juniper, AWS, Azure, ZScaler);
Computer engineering degree or equivalent;
Expertise in Wifi solution (Cisco Meraki, Juniper);
Ability to work in collaboration with an external provider;
Level of spoken and written French: Advanced;
Level of spoken and written English: Advanced;
Ability to work as part of a team, both in person and remotely;
Good knowledge of ITIL and Demand Management: Projects, Release/Change Management, Operations processes;
Ability to identify problems and propose/evaluate solutions.
Agile and adaptable;
Strong organizational and coordination skills;
Frequency of English use: Regular.
Building automation and systems;
Sense of service and quality;
Knowledge of other IT infrastructure domains: desktop, identity management (AD, Entra ID, SSO, MFA), messaging and collaboration (O365) and cyber security;
Expertise in Routing & Switching (CCIE R&S required, Juniper switching);
Ability to interact with people at all levels and cultures;
Expertise in Site to Site VPN (Fortinet, Cisco);
Logical and analytical mind;
Energy efficiency solutions and execution of decarbonization roadmaps;
A representative experience in handling relationships with external service providers;
Good Knowledge in NAC Solution (Cisco ISE);
Expertise in Firewalling (Fortinet, Cisco, Palo Alto);
Good Knowledge in SD WAN Solutions (Cisco Catalyst, Cisco Viptela);
Ability to pass all background checks and security screenings;
Benefits
Balance between work and personal life;
Paid Statutory Holidays;
Group insurance from your first day of work;
Competitive terms of employment and excellent benefit schemes;
Integrated Asset and facilities management;
A group pension plan;
Professional and personal development in a company experiencing strong growth;
A positive working environment characterized by competence, responsibility and innovation;
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass all background checks and security screenings
Company
Overview
The company delivers innovative and sustainable solutions across multiple industries.
The company specializes in providing essential services for infrastructure, energy, and industrial sectors.
The company has deep expertise in renewable energy and is a key player in the transition towards greener technologies.
The company manages complex projects from design to delivery, ensuring efficiency and long-term performance.
The company focuses on energy-efficient systems and infrastructure optimization, particularly in large-scale projects.
The company's portfolio spans both public and private sector contracts, demonstrating versatility in service delivery.
The company integrates cutting-edge technologies into traditional sectors like energy and utilities.
Culture + Values
Commitment to safety
Focus on customer satisfaction
Innovation and continuous improvement
Collaboration and teamwork
Integrity and respect in all actions
Sustainability and responsibility
Environment + Sustainability
2050 Target
Net-Zero Emissions
Aims to achieve zero greenhouse gas emissions by the year 2050.
Committed to reducing carbon footprint in operations and projects
Focus on energy efficiency and sustainable solutions
Active implementation of renewable energy projects
Utilization of circular economy principles
Inclusion & Diversity
Promotes a culture of inclusivity
Gender balance initiatives in leadership roles
Ongoing diversity and inclusion training for employees
Focus on equal opportunities for career progression