Foster a collaborative working relationship with internal and external partners.
Communicate and partner closely with MidPen Resident Services, ensuring access to resources that promote housing stability and personal growth
Completes incident reports, including resident safety concerns, property damage, or employee accidents, following organizational policies
Direct support onsite staff, providing regular feedback, performance reviews, and growth opportunities in the absence of a Community Manager
Ensure accurate and timely reporting for program certifications, re-certifications, and compliance reviews (Fair Housing, HUD, TCAC, etc.)
Participate in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout
Conduct regular property inspections to identify and address maintenance issues promptly
Assist in supervising resident communications, including resolving conflicts, addressing complaints, and ensuring residents understand their rights and responsibilities
Coordinates in partnership with the Community Manager for emergency preparedness plans, ensuring residents and staff are informed and ready to respond to crises
Collect rent, and security deposits, and manage delinquent accounts in compliance with financial procedures
Partners with the Community Manager in ensure daily operations for a properties, ensuring adherence to organizational and regulatory standards
Monitor curb appeal and ensure properties remain in compliance with safety codes, including fire and OSHA regulations
Build positive, professional relationships with residents to foster a safe and supportive living environment
Requirements
realpage
microsoft office
fha certification
tax credit
residential mgmt
supportive housing
Availability for occasional evening or weekend hours to meet resident or operational needs
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
Ability to travel between properties as needed
Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)
Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation
One (1) - Two (2) years of multi-family residential management experience, including one year in Affordable Housing or an equivalent combination of education and relevant experience
Experience within Supportive Housing preferred
Rarely twist/bend/stoop/squat, kneel/crawl
One year of supervisory experience required
Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations
Benefits
Dental, Vision, Life & Disability Insurance
Wellness Days
Health Insurance
Pet Insurance
Paid Time Off
Paid Parental Leave
403(b) Retirement Investment
FSA for Childcare, Medical, and Commuter Benefits
Company Holidays
Employee Education Reimbursement Program
EAP Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1970
Year Founded
The company has been dedicated to affordable housing solutions for over five decades.
100+
Affordable Communities
Delivers impactful projects focused on affordability and sustainability across urban, suburban, and rural settings.
Creates vibrant, affordable communities across California with a focus on sustainability.
Collaborates with local governments, financial institutions, and community partners.
Develops mixed-use, multi-family projects offering community spaces and essential services.
Known for innovative green building practices and overcoming regulatory challenges.
Culture + Values
Integrity: We provide accurate, transparent and timely information, manage our company resources responsibly, and conduct all parts of our business ethically, honestly and fairly in an environment where authenticity is welcomed and affirmed.
Collaboration: We work as a team that actively participates in open communication. We seek out, honor, listen to, and include a broad range of opinions, ideas and skill sets to achieve common goals.
Accountability: We follow through in a timely manner on the commitments we make to one another, our partners, our residents and our communities. We take responsibility for – and learn from – our actions.
Respect: We treat our employees, residents, vendors, partners, investors and the communities in which we work with dignity and compassion. We welcome a broad range of backgrounds, experiences, and perspectives, and we recognize and value the unique contributions that everyone makes in all areas of our work.
Excellence: We strive for quality and professionalism and provide every individual with opportunities for success. We create an environment of belonging where we encourage learning and understanding, value input, inspire extraordinary work, and recognize results.
Environment + Sustainability
Zero Operating Emissions
All-Electric Showcase
Edwina Benner Plaza achieved zero operating emissions through rooftop solar, renewable energy sourcing, and electric heating systems.
50% Rooftop Solar
Net-Zero Energy/Carbon
Sunnyvale Edwina Benner Plaza uses rooftop solar to cover half its energy needs, complemented by efficient heating systems.
33.5% Energy Code Exceedance
LEED Platinum Achievement
Sequoia Belle Haven's redesign significantly exceeded California's energy standards with advanced energy-efficient features.
3,000 Sustainable Homes
Five-Year Goal
Strategic plan aims to build 3,000 environmentally sustainable homes by 2025.
All new construction incorporates environmentally-friendly design and materials that exceed California’s energy codes.
Drought-resistant landscaping and continual investment in energy-efficient upgrades and renovations across existing properties.
Multiple communities have LEED and GreenPoint Rated certifications: Station Center (LEED Platinum), Sequoia Belle Haven (LEED Platinum), Main Street Village (GreenPoint 212+), Kottinger Gardens (LEED award), Half Moon Village (Sustainable San Mateo Award), Edwina Benner Plaza (All-Electric Showcase).
Sequoia Belle Haven redevelopment employs photovoltaic panels, high-efficiency windows, solar hot water, Energy Star appliances, and drought-tolerant landscaping.
Secured $40.9M from California’s Affordable Housing & Sustainable Communities programs for transit-oriented projects reducing greenhouse gases.
Inclusion & Diversity
10% More Likely
Staff Engagement
Staff participating in DEIB activities are more likely to rate the organization as a great place to work.
Vision: integrate Diversity, Equity, Inclusion and Belonging into every area of the organization—within our communities, in our offices, and everywhere in between.
Approach: seek out and address inequities, work with community partners and foster a culture prioritizing inclusion and belonging.
Established Collective Voices for Equity Council in 2019; Board Equity & Inclusion Committee formed in May 2023 with Equity & Inclusion Charter finalized in 2024.
Values Contracting/Supplier Diversity program to reflect DEIB principles in procurement and contracting.
Hired first DEIB executive in spring 2022 reporting to CEO; infrastructure and engagement established for integration of DEIB initiatives.
Board, Stewardship team, Leadership team and People managers gender and BIPOC breakdowns (2024) included in DEIB report.