Community Manager of Supportive Housing (Immanuel-Sobrato Community)

Description

• Foster a collaborative working relationship with internal and external partners.
• Communicate and partner closely with MidPen Resident Services, ensuring access to resources that promote housing stability and personal growth
• Completes incident reports, including resident safety concerns, property damage, or employee accidents, following organizational policies
• Direct support onsite staff, providing regular feedback, performance reviews, and growth opportunities in the absence of a Community Manager
• Ensure accurate and timely reporting for program certifications, re-certifications, and compliance reviews (Fair Housing, HUD, TCAC, etc.)
• Participate in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout
• Conduct regular property inspections to identify and address maintenance issues promptly
• Assist in supervising resident communications, including resolving conflicts, addressing complaints, and ensuring residents understand their rights and responsibilities
• Coordinates in partnership with the Community Manager for emergency preparedness plans, ensuring residents and staff are informed and ready to respond to crises
• Collect rent, and security deposits, and manage delinquent accounts in compliance with financial procedures
• Constantly perform desk-based computer tasks, frequently sitting
• Partners with the Community Manager in ensure daily operations for a properties, ensuring adherence to organizational and regulatory standards
• Monitor curb appeal and ensure properties remain in compliance with safety codes, including fire and OSHA regulations
• Build positive, professional relationships with residents to foster a safe and supportive living environment

Requirements

• Availability for occasional evening or weekend hours to meet resident or operational needs
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Ability to travel between properties as needed
• Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)
• Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation
• One (1) - Two (2) years of multi-family residential management experience, including one year in Affordable Housing or an equivalent combination of education and relevant experience
• Experience within Supportive Housing preferred
• Rarely twist/bend/stoop/squat, kneel/crawl
• One year of supervisory experience required
• Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
• Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
• Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations

Benefits

• Dental, Vision, Life & Disability Insurance
• Wellness Days
• Health Insurance
• Pet Insurance
• Paid Time Off
• Paid Parental Leave
• 403(b) Retirement Investment
• FSA for Childcare, Medical, and Commuter Benefits
• Company Holidays
• Employee Education Reimbursement Program
• EAP Program

Training + Development

Interview process

Visa Sponsorship

Security clearance