A multifaceted real estate investment, development, and management firm focused on residential properties.
Handles property maintenance, repairs, inspections and resident service to ensure safety.
9 days ago ago
Junior (1-3 years)
Full Time
Richmond, VA
Onsite
Company Size
50 Employees
Service Specialisms
Property Management
Asset Optimization
Resident Experience
Due Diligence Services
Renovation Management
Development Consulting
Sector Specialisms
Residential
Multifamily
Property Management
Asset Optimization
Renovation Management
New Development
Portfolio Growth
Financial Forecasting
Role
Description
work orders
repairs
inventory
vendor inspection
property inspection
make-ready
Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs per established policies, procedures, safety standards, and code requirements.
Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
May periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing another appropriate method (s) to obtain business and professional information and applies knowledge and practices to the area(s) of responsibility.
Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
Complies with VEST’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
Practices proper safety techniques by Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
Completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
Requirements
epa certification
driver’s license
high school
hand tools
customer service
communication
Incumbents must be able to work a flexible work schedule, which includes taking “calls” during evenings, weekends, and holidays.
Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
Demonstrated ability to apply principles of logical thinking to define and correct problems.
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.
Incumbents must have EPA certifications Type I and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
Incumbents must provide their hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
High School diploma, GED, or related experience and/or training.
Incumbents need to be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Incumbents must have valid driver’s licenses to operate a golf cart on the property.
Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
Incumbents must have a working and reliable cellular device required for purposes of on-call.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Driving transformative change in residential real estate.
Building and managing high-quality residential communities.
Creating exceptional living experiences for residents.
Excelling at acquiring and developing properties in key markets.
Specializing in multifamily development and property management.
Delivering above-market returns for investors.
Improving the quality of life for residents.
Committed to excellence and innovative approaches.
Culture + Values
Resourcefulness: Take charge mentality; ‘Don’t wait, act.’ Operate with a ‘find a way’ mindset.
Intentionality: Strategic connections, lasting impact. Quality relationships over quantity of clients.
Connection: Our strength is in bonds we share. United we thrive.
Transparency: Accountability in every action. Full accessibility and visibility, no surprises.
Innovation: Advanced technology meets thoughtful care. Deliver results with a high touch, high tech approach.
Reputation (Ownership): We build trust by respecting each other, residents, and the properties we manage.
Environment + Sustainability
50% Reduction Target
Greenhouse Gas Emissions
The company aims to reduce Scope 1 & 2 greenhouse gas emissions by 50% across its portfolio by 2030.
66% Emissions Reduction
Achieved Since 2019
The company has achieved a 66% reduction in Scope 1 & 2 emissions since 2019 as of 2023.
83% Green Certified
Multifamily Communities
83% of managed multifamily communities are Green Building Certified as of August 2024.
100% Renewable Energy
Electricity Procurement
The company procures 100% of operationally controlled electricity from renewable sources in its wholly-owned portfolio since 2021.
EV charging available at 65% of properties, target 100% by 2030.
100% of leases include a Sustainability Addendum as of 2023.
Reduced water consumption 3% since 2020; target 20% reduction by 2030.
16.8% of non-hazardous waste diverted from landfill in 2023.
Pathway includes measuring/disclosing 100% Scope 1 & 2 and >90% Scope 3 emissions, energy efficiency, renewables, and offsets.
Inclusion & Diversity
51% Female Managers
Management Gender Equality
The company achieved gender equality at the management level ahead of schedule, surpassing the original target for 2025.
20% Spend Increase
Supply Diversity
The company increased its spend with minority and women-owned suppliers by approximately 20% in 2023.
Board composition as of mid-2023: 33% female, 44% racially/ethnically diverse
Achieved gender equality at management level three years ahead of 2025 goal