Customer Service Representative (German-speaking)

Description

• Provide telephone and email support to ensure smooth daily operation of services.
• Assist drivers and passengers, addressing their questions and concerns.
• Maintain customer satisfaction by resolving issues promptly.
• Stay calm under pressure and develop real‑time solutions.

Requirements

• Fluent in German (C2/native) and English (C1/C2).
• Communicate effectively, adapting tone to different contexts.
• Enjoy giving advice and support over the phone.
• Willing to learn call‑center skills and deliver excellent service.
• Tech‑savvy and comfortable with modern IT tools.

Benefits

The position offers state‑of‑the‑art hardware for hassle‑free performance, a competitive hourly rate of £14.75 for a 40‑hour week with additional shift premiums, and 28 vacation days inclusive of public holidays. Via is an equal‑opportunity employer that welcomes candidates whose experience may not match every qualification, and encourages growth within the role.

• Work scheduled shifts with bonuses for nights, Sundays, and holidays.
• Company‑provided state‑of‑the‑art hardware.
• Competitive hourly rate (£14.75) with shift bonuses and part‑time options.
• 28 vacation days inclusive of public holidays.
• Opportunity to work for a mission‑driven company improving quality of life.

Training + Development

Interview process

Visa Sponsorship

Security clearance