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Solutions Engineer
The Cook & Boardman Group, Llc
Technical pre-sales support for security integration, specs, and client solutions
13d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Durham, NC
Field
Company Size
2,300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Commercial
Role
What you would be doing
spec engineering
comsense libraries
sla auditing
proposal coordination
technical support
customer support
- Manage all requests and questions regarding assigned customers/projects.
- Follow-up with necessary departments and team members to ensure project completion and analyze feedback from team as well as customer.
- Liaison between manufacturers, BD and Director with spec assistance and costing
- Review all materials on first few projects with customers to ensure the desired needs/wants were met. This will require travel.
- Maintain a professional and courteous work environment when dealing with customers, vendors, inspectors, and team members.
- Revising or adding to specs/hardware sets on existing customers.
- Provide client feedback to responsible team members.
- Engineer specifications for new customers.
- Coordinate new customer engineering needs.
- Utilize Comsense for building customer specific libraries, entering all hardware sets.
- Review ongoing projects auditing SLA metrics and identify areas of potential improvement.
- Keep customer specifications up to date, maintaining frequently.
- Function as a client technical representative offering problem solving expertise as necessary.
- Assist with pricing/margin review.
- Support the Enterprise Account sales team in technical discussions and meetings with customers as needed.
- Work directly with in-house resources, third party vendors and clients.
- Coordinate between all divisions to create a comprehensive proposal including a detailed scope of each opening type and security system.
What you bring
pre‑sales
access control
cctv
bachelor's
driver's license
troubleshooting
- At least 3 years in a pre-sales support/estimating position with access control and CCTV/IP video surveillance, or hands-on physical security industry experience.
- Bachelor's Degree, or an equivalent combination of education/experience
- Current and valid US driver's license preferred
- Trouble shooting/technical guidance for internal teams as well as for our customers.
- Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
- Work-Life Balance: Generous paid time off for rest, family, and self-care.
- Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
- Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1955
Year Founded
Established in 1955, marking the beginning of their journey in security solutions.
- Specialize in access control, door hardware, and automated systems across commercial, residential, and industrial sectors.
- Provide custom solutions for large-scale installations in high-rise buildings, government facilities, and healthcare complexes.
- Success attributed to deep expertise and commitment to high-quality, reliable products.
- Focus on evolving technologies to shape the future of integrated security systems.
- Serve: Our Mission is to serve our Associates, Customers and Communities every day.
- Educate & Elevate: Through a variety of training programs we provide options for our Associates to increase their knowledge and job skills so that they can take advantage of career advancement opportunities across the organization. We elevate our teammates through our award and recognition programs.
- Respect: Every individual is treated equally and respectfully, regardless of title or position. Suggestions are encouraged and Associates are encouraged to send questions to members of the senior management team – and have them answered during live quarterly all‑associate video calls.
- Vision: Our Goal is to be the supplier of choice to our customers and the employer of choice to our associates. This vision is exemplified in our acquisition strategy where we evaluate companies based on their associate‑centric culture, reputation within the industry and solid management teams.
- Expertise: We operate in an industry that is governed by standards and regulations that protect the safety and security of the public. We take this responsibility very seriously and our customers rely on us to provide the technical expertise and application knowledge to ensure that all requirements regarding life safety are met.
- No publicly stated net‑zero target or timeline found.
- No detailed environmental or sustainability goals, metrics or results published on company website or LinkedIn.
- No publicly disclosed DEI strategy, goals or gender‑related statistics found on company website or LinkedIn.
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