Business Applications Analyst, CRM - Yardi CRM experience highly preferred - REMOTE (UK) at Welltower™ Inc. (Nyse:Well) in United Kingdom | Kablio

Role

Description

system implementation

crm training

journey design

quality assurance

status reporting

budget management

Contributes to maintaining project plans and timelines
Collaborates with internal support teams to resolve challenges
Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
Establishes best practices and ensures solution delivery adheres to defined standards
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provides ongoing support addressing issues, and continuously optimizing workflows
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Conducts comprehensive training to ensure proficient CRM and RentCafe system use
Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
Provides expertise in designing and optimizing resident journeys, ensuring standardization
Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
Implements quality assurance processes
Develops regular and thorough status communications for senior leadership and stakeholders

Requirements

pmp

six sigma

yardi

crm

bachelor’s

4 years

Strong interpersonal, conflict management, and communications skills
Effective documentation and reporting skills
Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
Ability to manage portfolios of work
Agile, Six Sigma, or PMP certification strongly preferred
Strong understanding of customer journey design and best practices
Preferred experience with Yardi’s CRM, RentCafé and associated modules
Experience planning and working on implementations of system changes in a SOX environment is preferred
Proven experience working on complex CRM implementation projects
Solid understanding of project management and agile practices, with the ability to teach and coach others
Keen ability to engage and work with different teams
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Project Management and Technical Support experience
At least 4 years of operations, financial, or technology implementation

Benefits

Competitive Base Salary + Annual Bonus
Pension Scheme + Profit Sharing Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
Tuition Assistance Program
Employee Stock Purchase Program – purchase shares at a 15% discount
Generous Paid Time Off and Holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

employment is contingent upon successful completion of a background check and verification of employment, education, and other credentials.

Company

Overview

Founded in 1970

Year Established

The company was originally established in 1970 as Health Care Fund, marking its entry into the healthcare real estate sector.

2,000+ Professionals

Real Estate Experts

The company employs over 2,000 real estate professionals, underscoring its expertise in healthcare real estate management and development.

1,500+ Communities

Senior Housing Locations

Manages over 1,500 senior housing communities, reflecting its extensive portfolio in aging care facilities across the U.S., Canada, and U.K.

$1.7B Investment

Recent Capital Injection

Invested $1.7 billion in senior housing demand, highlighting significant financial commitment to expanding resources for aging populations.

Rebranded to Welltower in 2015 following healthcare real estate expansion.
Operates in the U.S., Canada, and U.K., managing senior housing and outpatient medical facilities.
Structures investments through long-term leases and joint ventures, blending capital with operator expertise.
Focuses on independent living, assisted living, memory care, post-acute rehabilitation, and medical offices.
Leverages post-acute care platform to improve hospital transitions and reduce readmissions.

Culture + Values

Intellectually curious, open‑minded, and voracious learners
Mutual respect, humility, frugality, stoicism, and a strong work ethic
Operate with a sense of healthy paranoia, take nothing for granted and always focus on moving forward
Adaptable – not the strongest or most intelligent, but most responsive to change
Owners, not managers
Iconoclasts with a flair for ingenuity and a win/win attitude
Built with an outsider mindset – get it right, not be right
Ethos of entrepreneurship – exist to help other entrepreneurs succeed
Culture of resilience – tackle crises with grit and tenacity
Laser‑focused on what we can control to extend growth
Act quickly when prudent, with patience as network effect grows
Never cut corners in how we deal with owners, customers, and employees
Extreme excellence to create true residual alpha for owners
Culture of 'delayed gratification gene' – sacrificing immediate rewards for larger future gains
Culture of 'fiduciary responsibility gene' – prioritizing owners’ interests above our own
Leaders model trust, shared sacrifice, unity of purpose, mirrored reciprocation

Environment + Sustainability

28% Emissions Target

SBTi-Approved GHG Reduction

Aims to reduce Scope 1 & 2 GHG emissions by 28% by 2030 over a 2019 baseline.

25% Intensity Reduction

2024 Goal for GHG Emissions

Aims to reduce GHG emissions intensity by 25% by 2030 over a 2023 baseline.

$1.04B Green Bond Proceeds

Funding Environmental Initiatives

Allocated $1.04 billion from green bond issuances toward sustainability projects.

65M kWh Green Power

Renewable Energy Utilization

Used over 65 million kWh of green power in 2023.

Reduced Scope 1 & 2 emissions by 12.2% and energy usage by 11.0% over a 2018 baseline ahead of 2025 target.
Utilized 51.6 million kWh renewable energy in 2023 (doubled green power vs prior year).
Awarded ENERGY STAR® Partner of the Year (fifth consecutive year) with Sustained Excellence status.
349 green building certifications in 2023 (+150% vs 2022).
Maintained top 30% ISS QualityScore ranking in environmental & social, Prime ISS ESG rating.
Ranked #1 for corporate governance among US REITs by Green Street Advisors.

Inclusion & Diversity

1:1 Gender Parity

Maintained Balance

The organization maintains equal representation of genders across all levels of the company.

Five Consecutive Years

Named to Bloomberg GEI

Recognized in the Bloomberg Gender‑Equality Index for five consecutive years.

7 Employee Groups

Hosted Events

Supported seven employee network groups in hosting speaker sessions, book clubs, and events to foster diversity and inclusion.

+4%

Employee Engagement Score

Completed a company‑wide employee engagement survey with an overall favorable score that exceeds the benchmark by +4 percentage points.

Formally Relaunched Diversity Council with updated goals and leadership team sponsors
U.S. EEO‑1 report published annually with workforce breakdown by gender and race for various roles including Exec/Sr Officials & Managers, Professionals, etc.

Articles

Senior Living Product Overview

Wellness Housing Concept

Corporate Giving & Volunteerism

Guardian: Care UK sold to Welltower

Role

Description

system implementation

crm training

journey design

quality assurance

status reporting

budget management

Contributes to maintaining project plans and timelines
Collaborates with internal support teams to resolve challenges
Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
Establishes best practices and ensures solution delivery adheres to defined standards
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provides ongoing support addressing issues, and continuously optimizing workflows
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Conducts comprehensive training to ensure proficient CRM and RentCafe system use
Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
Provides expertise in designing and optimizing resident journeys, ensuring standardization
Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
Implements quality assurance processes
Develops regular and thorough status communications for senior leadership and stakeholders

Requirements

pmp

six sigma

yardi

crm

bachelor’s

4 years

Strong interpersonal, conflict management, and communications skills
Effective documentation and reporting skills
Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
Ability to manage portfolios of work
Agile, Six Sigma, or PMP certification strongly preferred
Strong understanding of customer journey design and best practices
Preferred experience with Yardi’s CRM, RentCafé and associated modules
Experience planning and working on implementations of system changes in a SOX environment is preferred
Proven experience working on complex CRM implementation projects
Solid understanding of project management and agile practices, with the ability to teach and coach others
Keen ability to engage and work with different teams
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Project Management and Technical Support experience
At least 4 years of operations, financial, or technology implementation

Benefits

Competitive Base Salary + Annual Bonus
Pension Scheme + Profit Sharing Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
Tuition Assistance Program
Employee Stock Purchase Program – purchase shares at a 15% discount
Generous Paid Time Off and Holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

employment is contingent upon successful completion of a background check and verification of employment, education, and other credentials.

Company

Overview

Founded in 1970

Year Established

The company was originally established in 1970 as Health Care Fund, marking its entry into the healthcare real estate sector.

2,000+ Professionals

Real Estate Experts

The company employs over 2,000 real estate professionals, underscoring its expertise in healthcare real estate management and development.

1,500+ Communities

Senior Housing Locations

Manages over 1,500 senior housing communities, reflecting its extensive portfolio in aging care facilities across the U.S., Canada, and U.K.

$1.7B Investment

Recent Capital Injection

Invested $1.7 billion in senior housing demand, highlighting significant financial commitment to expanding resources for aging populations.

Rebranded to Welltower in 2015 following healthcare real estate expansion.
Operates in the U.S., Canada, and U.K., managing senior housing and outpatient medical facilities.
Structures investments through long-term leases and joint ventures, blending capital with operator expertise.
Focuses on independent living, assisted living, memory care, post-acute rehabilitation, and medical offices.
Leverages post-acute care platform to improve hospital transitions and reduce readmissions.

Culture + Values

Intellectually curious, open‑minded, and voracious learners
Mutual respect, humility, frugality, stoicism, and a strong work ethic
Operate with a sense of healthy paranoia, take nothing for granted and always focus on moving forward
Adaptable – not the strongest or most intelligent, but most responsive to change
Owners, not managers
Iconoclasts with a flair for ingenuity and a win/win attitude
Built with an outsider mindset – get it right, not be right
Ethos of entrepreneurship – exist to help other entrepreneurs succeed
Culture of resilience – tackle crises with grit and tenacity
Laser‑focused on what we can control to extend growth
Act quickly when prudent, with patience as network effect grows
Never cut corners in how we deal with owners, customers, and employees
Extreme excellence to create true residual alpha for owners
Culture of 'delayed gratification gene' – sacrificing immediate rewards for larger future gains
Culture of 'fiduciary responsibility gene' – prioritizing owners’ interests above our own
Leaders model trust, shared sacrifice, unity of purpose, mirrored reciprocation

Environment + Sustainability

28% Emissions Target

SBTi-Approved GHG Reduction

Aims to reduce Scope 1 & 2 GHG emissions by 28% by 2030 over a 2019 baseline.

25% Intensity Reduction

2024 Goal for GHG Emissions

Aims to reduce GHG emissions intensity by 25% by 2030 over a 2023 baseline.

$1.04B Green Bond Proceeds

Funding Environmental Initiatives

Allocated $1.04 billion from green bond issuances toward sustainability projects.

65M kWh Green Power

Renewable Energy Utilization

Used over 65 million kWh of green power in 2023.

Reduced Scope 1 & 2 emissions by 12.2% and energy usage by 11.0% over a 2018 baseline ahead of 2025 target.
Utilized 51.6 million kWh renewable energy in 2023 (doubled green power vs prior year).
Awarded ENERGY STAR® Partner of the Year (fifth consecutive year) with Sustained Excellence status.
349 green building certifications in 2023 (+150% vs 2022).
Maintained top 30% ISS QualityScore ranking in environmental & social, Prime ISS ESG rating.
Ranked #1 for corporate governance among US REITs by Green Street Advisors.

Inclusion & Diversity

1:1 Gender Parity

Maintained Balance

The organization maintains equal representation of genders across all levels of the company.

Five Consecutive Years

Named to Bloomberg GEI

Recognized in the Bloomberg Gender‑Equality Index for five consecutive years.

7 Employee Groups

Hosted Events

Supported seven employee network groups in hosting speaker sessions, book clubs, and events to foster diversity and inclusion.

+4%

Employee Engagement Score

Completed a company‑wide employee engagement survey with an overall favorable score that exceeds the benchmark by +4 percentage points.

Formally Relaunched Diversity Council with updated goals and leadership team sponsors
U.S. EEO‑1 report published annually with workforce breakdown by gender and race for various roles including Exec/Sr Officials & Managers, Professionals, etc.

Articles

Senior Living Product Overview

Wellness Housing Concept

Corporate Giving & Volunteerism

Guardian: Care UK sold to Welltower