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Deskside Technician
Fire Fighter Sales & Service Company
Provide deskside support in a manufacturing environment, including troubleshooting hardware, software, networking, and printer issues, with a focus on high-quality customer service and timely resolution of support requests.
22d ago
Junior (1-3 years)
Full Time
Lancaster, PA
Onsite
Company Size
176 Employees
Service Specialisms
Fire Protection Services
Fire Equipment Sales
Fire Suppression Systems
Fire Extinguisher Inspection
Fire Alarm Systems
Emergency Lighting
Fire Safety Consulting
Fire System Installation
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Role
What you would be doing
What you bring
- Physical ability to walk, bend, and lift up to 50 lbs. for equipment setup
- Experience with computer asset tracking and user ID creation
- Skilled in Microsoft Office 365 applications
- Strong problem-solving skills and escalation judgment
- Understanding of antivirus software (e.g., Cortex)
- Strong customer service orientation
- Willingness to work overtime or off-hours when needed
- Exposure to VoIP phone systems support and administration
- Ability to multitask and work well in a team environment
- Familiarity with Microsoft Active Directory
- Experience with ServiceNow or similar ITSM ticketing tools
- Ability to work across multiple platforms and devices
- Printer and scanner support across various brands
- Good organizational, verbal, and written communication skills
- Ability to communicate technical information to non-technical audiences
- Compliance awareness and ability to follow centralized compliance protocols
- Experience in deskside support and basic troubleshooting (hardware, software, printing, networking, file shares, etc.)
- Minimum: High School Diploma
- Proficiency in Windows 11 and ability to resolve OS issues
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- compliance with centralized compliance protocols
People also searched
Company
Overview
1946
Year Founded
Established as a modest extinguisher supplier, laying the foundation for future growth.
$50+ Million
Annual Revenue
Reflects the company's significant contribution to the regional fire protection market.
60+
Service Vehicles
A robust fleet enabling extensive service coverage for installations and emergencies.
- Family‑owned and WBE‑certified, headquartered in Warrendale, PA, serving Pennsylvania, Ohio and West Virginia.
- Delivers complete solutions including fire alarms, sprinkler systems, clean‑agent and industrial suppression, extinguishers, hood systems, emergency lighting, and vehicle/marine systems.
- Also offers certified fire extinguisher training with live burn simulators and 24/7 emergency service coverage.
- Works across sectors such as industrial facilities and government institutions as well as commercial, institutional and residential properties.
- They act with integrity in every action.
- They demonstrate a strong commitment to safety and quality.
- Their service is customer-focused.
- They prioritize innovation in their service and products.
- They value teamwork and collaboration.
- They maintain accountability at every level.
- Commitment to reducing carbon footprint
- Incorporating energy-efficient systems in operations
- Sustainable product offerings
- Monitoring environmental impact regularly
- Focus on minimizing waste and emissions
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