Field Support Specialist

Description

• Attending meetings with the architect, contractor and/or owner
• Preparing scope of work documents
• Preparing CADD drawings
• Identifying and troubleshooting problems arising during installation and the lifecycle of the roof
• Identifying, analyzing, resolving problems
• Taking photographs
• Inspection and evaluation of the property
• Preparing proposals
• Review and resolve concerns of architects, contractors and owners regarding Tremco’s installation instructions
• Providing technical expertise
• Project site visits to monitor installation of Tremco roofing products
• Preparing reports on progress and problems for the Sales Representative.
• Preparing roof drawings and sketches
• Coordinating visits with contractors
• Conducting diagnostic infra-red scans of roofs
• Preparing reports to owners regarding the condition of roofs.
• Delivering or picking up samples, documents or small products from/to architects, owners and contractors.
• Preparing and/or distributing marketing materials
• Attending sales calls

Requirements

• Excellent interpersonal and organizational skills.
• Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience.
• Thorough understanding and application of roofing and waterproofing contracting standards.
• Excellent written and verbal communication skills.
• Ability to read, analyze and interpret general business and technical information, e.g. professional journals and periodicals, technical procedures, or governmental regulations.
• Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only).
• Experience with MS Word, Excel and familiarity with CADD
• Identification of any aspect of installation that does not comply with specifications
• QA/ QA+ inspections
• Ability to build relationships and deliver exceptional customer service.
• Must have a minimum of two to three years of related hands-on experience and/or training in a similar role.
• Ability to draft reports, business correspondence and similar documents.
• Ability to effectively present information and respond to questions from customers, contractors, and architects.
• Ability to communicate business and technical information (e.g. information relating to status of projects, remediation plans, and customer concerns) to Sales Representative. Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume.
• Prior sales and/or customer related experience in roofing industry required.
• Good analytical, troubleshooting, and problem-solving skills.

Benefits

• Job Shift Day
• Job Schedule Full time

Training + Development

Interview process

Visa Sponsorship

Security clearance