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Account Manager, Contractor Supply Chain
Plentific
Manage contractor relationships, oversee supply‑chain projects and analyse performance metrics
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Field
Company Size
350 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Commercial
Letting Agencies
Property Management
Maintenance
Real Estate
Housing Providers
Role
What you would be doing
data analysis
project management
contractor onboarding
performance monitoring
stakeholder management
revenue optimisation
- Work closely with contractors to optimise their revenue generating opportunities from the platform
- Work closely with contractors to optimise the delivery of their services to clients
- Collaborate with Client Account Management, Sales and Customer Operations teams in order to define project objectives, milestones, and KPIs.
- Lead and oversee supply chain projects from initiation to completion, ensuring successful delivery within scope and timeline
- Help build and strengthen key relationships with both clients and contractors
- Identify and build relationships with strategic contractors, with a focus on forming relationships with key stakeholders within contracting companies.
- Work closely with contractors to optimise the delivery of their services to clients, improving their performance related to KPIs such as first time fix, completion times and resident feedback.
- Work closely with contractor acquisition and onboarding teams to ensure a seamless contractor platform experience
- Help to build and strengthen key relationships with both clients and strategic contractors
- Hold regular meetings with key stakeholders from contractor accounts that are undertaking project-related works on behalf of our clients, ensuring SLAs are being upheld wherever possible.
- Implement proactive measures to identify and address underperforming contractors promptly.
- Update contractor projects team manager weekly to ensure proactive service to meet key KPI’s
- Use data analysis tools such as Looker to analyse performance metrics, highlighting successes and pinpointing areas for improvement.
- Identify and mobilise contractors to deliver on projects and the marketplace, assessing their skills and qualifications
What you bring
project management
crm
excel
kpis
2-4 years
communication
- Work with a high degree of autonomy and cope well under pressure
- Ability to deal with a customers and supplier base, understanding different cultures and working practices
- Ability to turn a challenge into an opportunity
- Good organisational skills, strong commercial awareness, drive and attention to detail
- Excellent communication and interpersonal skills.
- Some experience of dealing with contractors/trade industry knowledge
- Proven experience in project management, particularly in marketplace or platform environments
- Minimum 2-4 years of experience in a Account Manager role or similar
- Can do attitude
- Strong understanding of key performance indicators and experience in meeting project goals.
- Experience with CRM and reporting tools and adept at using Excel
- Ability to analyse data and make data-driven decisions.
- Resilient and able to cope with a fast growing, scale up culture where every day is different
- Employee assistance program
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Learning management system powered by Udemy
- Enhanced parental leave
- Life insurance (4x salary)
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Work abroad scheme
- Pension scheme
- Referral bonus and charity donation if someone you introduce joins the company
- Company volunteering day and charity salary sacrifice scheme
- 25 days annual holiday
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
- Company-sponsored lunches, dinners and social gatherings
- A competitive compensation package
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Interview process
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Company
Overview
- Bridging the gap between property management and technology, the platform revolutionizes facilities management.
- With a robust platform, operations are simplified, optimizing workflows across residential, commercial, and industrial sectors.
- The flagship software integrates seamlessly, providing efficient tools for property management and maintenance.
- Expanding globally, the company provides innovative solutions tailored to the specific needs of the built environment.
- Specialized in optimizing cost, compliance, and quality within property and facilities management, the approach reshapes the industry’s property management practices.
- Solutions are used across numerous sectors, streamlining operations with real-time reporting, service management, and contractor coordination.
- Growing influence transforms property management by offering smarter, more scalable solutions for everyday facilities management challenges.
- Customer obsession: We are passionate about creating better outcomes for our customers.
- Innovation: We foster a culture of continuous improvement and innovation, embracing new technologies and ideas.
- Collaboration: We work together as one team, sharing knowledge and resources to achieve shared goals.
- Integrity: We act with integrity, ensuring honesty and fairness in all of our relationships and decisions.
- Ownership: We take responsibility for our actions, leading with accountability and transparency.
By 2030
Net-Zero Target
Aim to achieve net-zero carbon emissions by the year 2030.
- Committed to reducing environmental impact through various sustainability initiatives.
- Focused on decreasing energy consumption and enhancing operational efficiency.
- Working to minimize waste and adopt circular economy principles in the supply chain.
- Plentific is committed to building a diverse and inclusive workplace.
- The company has set specific targets for gender diversity in its leadership roles and across all departments.
- Plentific tracks and reports on diversity metrics to ensure progress towards its inclusion goals.
- They have implemented various programs to support women in leadership and to provide equal opportunities for all employees.
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