Service Manager

Description

• Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents.
• Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner
• Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc.
• Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission
• Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal
• Plan and prepare work schedules, delegating workloads, and monitoring workflow
• Manage purchase orders (for supplies) to ensure budget goals and objectives are met
• Partner with Property Manager to support operational goals and performance to meet owner’s objectives and adhering to Mission Rock’s standards

Requirements

• Adherence to Fair Housing best practices
• Strong organizational and time-management skills
• Cost savings acumen
• Basic computer skills, including familiarity with Microsoft Suite
• Proven ability to positively lead and develop a team
• Must be able to perform general/routine inspections and identify possible issues
• Candidate requires own set of tools
• CPO Certification required
• 3-5 years of multi-family, or similar industry, maintenance skills/experience
• Valid Driver's License with reliable transportation
• Strong customer service and communication skills, with a willingness to go the extra mile
• Enthusiasm to collaborate and engage with others
• HVAC certification is required
• Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience

Benefits

• Bonus opportunity
• Flexible spending account
• Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
• Medical, Dental, and Vision insurance plans
• Voluntary benefits
• Career advancement and learning opportunities
• Company-paid life insurance
• Housing discount opportunity
• Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
• 401(k) with company match
• Health savings account with employer contribution
• Employer-sponsored short-term & long-term disability plans
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance