Customer Support Representative

Description

• Reporting irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior.
• Entering all information from the conversation into Enabled swiftly and accurately.
• Making outbound calls to customers using company-provided methodology.
• Remaining consistent by keeping up with all open jobs that are scheduled to be called in real time.
• Speaking with all prospects, customers, and teammates with professionalism, active listening, and showing empathy.
• Multi-task by adjusting between different call types while maintaining efficiency, composure, and knowledge.
• Partnering with Inside Sales Director and local Production teams for questions or escalated customer situations.
• Attend weekly team meetings.

Requirements

• Ability to work independently and as an active team member.
• Strong interpersonal skills and the ability to accept constructive feedback to improve performance.
• 1 year customer service experience required
• Excellent oral and written communication skills.
• Flexibility and demonstrated ability to adapt well in a changing environment.

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Holidays
• Paid Time Off
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement
• Teammate Assistance Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance