Provides integrated facility services—cleaning, security, engineering, energy, HVAC, data‑centre care—for UK sites.
Attend the monthly management meeting with Centre Management and ABM General Manager.
Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
Deal with customers internally and externally
Ensure sufficient staff and equipment are available to meet all events requirements
Complete all company paperwork as required
Ensure all team members are familiar with and adhere to the company's & client's onsite health and safety policies and procedures
Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client informed at all times
Lead the team in the identification of training needs and ensure accurate site records are maintained at all times
To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
Ensure strict compliance to the Data Protection Act and associated regulations
Ensure all licences and vetting for security teams are in place and updated accordingly
Ensure regular communication and engagement sessions are in place to inform all (including the centre management) of all relevant information
Provide professional support to the business in service-related matters and to the client in all contract matters
Support the client's environmental objectives
To manage the delivery of the contract in line with company policies and procedures
Manage the incident and accident reporting procedures
Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements
Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics
To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is maintained at all times
Deliver excellent leadership, communication and motivation to the site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved
Conduct return to work interviews and perform absence management processes as required
Promote the ABM and Client brand at all times
Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents
Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures
Provide weekend Duty cover as required by the client
Manage recruitment, induction training, developing and retraining of staff, to include customer service training
Foster and maintain excellent relationships with all parties on site including occupiers,
You will be responsible to the Soft Service Manager to provide and ensure the safety of all staff and members of the public, premises and all property, and act as a point of contact between Client and the local authorities you will be required to deliver the highest standards of cleanliness, hygiene and waste management throughout the Shopping Centre internally and externally by ensuring that all associated service roads, toilets and back of house areas are fully maintained and safe through a planned and reactive environmental management programme.
Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job
Manage all aspects of the ABM colleagues including, training, H & S, development and welfare at work
Ensure we maintain a "one team" approach with the centre management team
Prioritize all incidents ensuring all key personnel are kept fully informed at all times
Ensure objectives, performance reviews and Toolbox Talks are completed on a monthly basis
Ensure any night/pm activity is correctly supervised and measured
Ensure that all administration requirements of the client are met correctly
Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client.
Undertake "Out of Hours" site visits
Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standards
Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site Staff
Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services
Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered
Ensuring all staff employed by ABM are competent to carry out their role
Carry out daily centre audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the centre at all times
Good Interpersonal skills
Be able to take responsibility
Budget management skills.
Good Communication skills
Ability to show initiative and responsibility
Experience of Security Services is preferred but not essential
Good time management and prioritisation skills.
Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals.
Ability to manage resources.
Good working Knowledge of Cleaning & Support Service Industry
IOSH Qualification
High Level of Numeracy
Aptitude to receive and deliver training effectively
Ability to compile clear and concise written reports.
Leadership skills which will include the ability to effectively manage change.
Problem solving and decision-making skills.
Computer skills, specifically in relation to using Outlook and Word.
Sound Leadership skills
Security Qualified (SIA) and Knowledge of industry best practice
SALARY: £ 43,000 per annum
Flexible approach