Dispatcher

Description

• Handle customer inquiries, complaints, and service requests in a professional and courteous manner,
• Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs,
• Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.
• Track the status and location of Engineers, to ensure timely arrivals and departures,
• Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions,
• Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues,

Requirements

• Ability to remain calm and efficient under pressure.
• Previous experience in dispatching, logistics, or a similar role is preferred.
• Problem-solving skills and the ability to make quick decisions.
• High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.

Benefits

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
• 29 days annual leave inclusive of bank holidays
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
• Life assurance
• Bike2Work scheme,
• Competitive salary
• Contributory Pension scheme
• Sureserve Benefits Hub, accessing over 1000’s retail discounts,

Training + Development

Interview process

Visa Sponsorship

Security clearance