Customer Service Representative

Description

• Verify all maintenance activities are completed within contractual timelines.
• Build and maintain strong working relationships with technicians and clients in your designated zone.
• Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing.
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures.
• Escalate field issues to the Foreman and Field Supervisor when appropriate.
• Track technician arrival times, progress, and completion to ensure adherence to schedule.
• Collaborate with internal teams to maintain service excellence and client satisfaction.
• Support proposal generation and follow-up on pending service requests.
• Assign daily workloads and maintain real-time communication throughout the day.
• Coordinate with estimators and purchasers to ensure technicians have necessary materials.
• Respond promptly to technician and client requests, escalating issues when necessary.
• Ensure accurate data entry for service calls and billing preparation.
• Keep an accurate dispatch board reflecting current job statuses.
• Perform daily closeout tasks, including technician time tracking, material consumption, and reporting.
• Schedule repair work once required materials are available.

Requirements

• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and manage multiple service issues simultaneously.
• Skilled in problem-solving and coordination under time-sensitive conditions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance