Senior Community Manager

Description

In this role you will lead property staff, manage performance, conduct training, and ensure financial reporting and budget adherence. You will also champion resident satisfaction, coordinate with maintenance, analyze market trends, handle evictions, and maintain positive owner relationships.

• Lead property staff: interview, onboard, train, approve timesheets, and conduct quarterly reviews and annual assessments.
• Drive team performance, provide feedback, and manage disciplinary actions in collaboration with HR.
• Deliver ongoing training on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team‑building activities.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month‑end and year‑end financial reporting; provide monthly budget variance reports within ±10% per line item.
• Promptly respond to resident complaints, questions, and service requests to promote satisfaction and retention.
• Coordinate with the maintenance team to ensure timely completion of resident service requests according to company standards.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that achieve occupancy and revenue goals.
• Manage eviction procedures, including notice requirements, court representation, and proceedings as needed.
• Maintain client/owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Requirements

The Senior Community Manager oversees all business operations of an apartment community. The role requires strong resident‑relations and interpersonal skills, effective communication, dependability, professionalism, and the ability to lead, train and work collaboratively as a team player.

Candidates need a bachelor’s degree or equivalent experience, combined with three or more years of multi‑family property‑management experience. Strong leadership, teamwork, communication abilities, proficiency with Microsoft Office and property‑management software, and a valid driver’s license are essential.

The position involves extended periods of desk work, occasional stair climbing, and the ability to lift up to 20 lb. You must be able to read documents, hear verbal communication, and operate standard office equipment. The role is primarily based onsite in an office setting, with occasional exposure to outdoor elements and a dynamic, open‑office environment.

• Bachelor’s degree or 1‑2 years relevant experience; 3+ years multi‑family property‑management experience.
• Strong leadership, communication, and team‑player skills; proficient in Microsoft Office and property‑management software; valid driver’s license required.
• Physical ability to sit for extended periods, climb stairs, lift up to 20 lb, and operate computer and office equipment.

Benefits

At RPM, we’re in the business of extraordinary. We put people first, offering top industry pay, comprehensive benefits, and clear pathways for upward mobility through career training and education. Join us to start your extraordinary journey today.

RPM Living provides weekly pay for onsite associates, comprehensive health coverage, employer‑paid assistance and wellness programs, and ancillary insurance options. Employees also enjoy a 401(k) with a strong company match, professional development opportunities, DEIB initiatives, paid time off with floating holidays, volunteer days, and a variety of discounted perks such as Costco memberships and entertainment discounts.

• Weekly pay for onsite associates.
• Comprehensive healthcare coverage for full‑time employees.
• Employer‑paid employee assistance, mental‑health, and wellness programs.
• Ancillary insurance options including critical illness, hospital indemnity, and accident coverage.
• 401(k) with a robust company match.
• Opportunities for professional development, career growth, and role‑based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks such as Costco membership, movie tickets, health & wellness, and travel discounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance