Credit & Service Administrator, 12 Month Contract

Description

• Assist the Supervisor with the preparation of warranty claims, invoice documentation, opening work orders, and overall work order administration
• Assist with arranging equipment shipping and transportation logistics
• Clarify and revise technician service reports prior to system entry to ensure accuracy and consistency
• Complete the full work order process, including opening, maintaining, and closing work orders to ensure accurate and timely invoicing (includes labor, parts, sublets, lubricants, shop supplies, core credits, etc.)
• Liase with the procurement team for purchase orders (POs) for vendors and follow up on deliveries
• Answer customer phone calls when necessary and respond to emails professionally and promptly
• Collecting and posting daily banking entries into the ERP
• Update the LISA system with service check data and maintain accurate service histories for all machines under warranty
• Coordinate monthly invoicing in accordance with contract requirements
• Liaise directly with customers regarding purchase orders, repair updates, timelines, and general inquiries

Requirements

• Must be able to commute to our Burlington Office 5 days a week for the first 3 months of employment.
• Experienced with industry-specific software, including service reporting, time entry, invoicing systems, electronic parts catalogue, and inventory management platforms .
• Strong coordination and administrative capabilities within the heavy equipment, construction and dealership/distributor sectors .
• Proficient in purchase order creation, processing and vendor follow-up to support timely procurement.
• Credit data management in the ERP
• PPSA registrations and discharge
• Exceptional attention to detail and advanced organization skills to manage complex workflows.
• Skilled in generating clear, concise, and accurate operational and service-related reports.
• At least 1-3 years of administrative experience is preferred.
• Proficient in MS Office Suite (Word, Excel, Outlook etc), for documentation, communication and data management.

Benefits

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks, prorated based on start date
• Hybrid or remote work opportunities for select roles*
• Potential opportunities for permanent employment*

Training + Development

Interview process

Visa Sponsorship

Security clearance