Help Desk System Specialist 1 - London, United Kingdom (Hybrid)

Description

• Apply general rules to specific problems to produce answers that make sense.
• Performs all post-call out activities including completing reports and responding to invoices.
• Monitoring TOC task queues to identify emerging trends.
• Works with the internal Metrics team to identify and substantiate observed results of executed initiatives.
• Provides TOC phone coverage.
• Contributes to standardisation of TOC Coordination function globally.
• Identify and understand the speech of another person.
• Booking and managing field technician break-fix call outs in their assigned region(s). Ensuring all prerequisites are in place before allocating TOC SysAdmin support.
• Triages and edits task, queues and other TOC engagement channels to ensure only fully qualified tasks reach TOC SysAdmins.

Requirements

• Must have a general awareness of Building Management and Security applications in one or more of the following: Access Control, Video/CCTV, HVAC or Energy Efficiency.
• 1 or more years of experience coordinating TOC / Support Team / Break-fix works.
• Must be a resourceful self-starter, flexible, proactive, solution-oriented and customer-oriented.
• Read and understand information and ideas presented in writing.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Exposure to computer screens for an extended period of time.
• Must be able to obtain vendor Professional Certification.
• Demonstrated background working with multidisciplinary teams.
• Must be able to balance high quality standards with schedule pressures and a demanding environment.
• Experience administering LENEL systems is desired.
• Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
• Strong Oral and written communication skills are essential.
• Ability to build productive relationships with team members, clients and other network/system stakeholders.
• Associates Degree and 4+ Years of Relevant Experience or Bachelor’s Degree with 0-2+ years of experience.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Solid competence with work order/task management systems.
• Sitting for extended periods of time. Reach by extending hands or arms in any direction.
• Strong oral, technical writing, and presentation skills
• Required time in the office 3 days/week. 2 days WFH remote available.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• High School Diploma or a GED and 6 + Years of Relevant Experience or
• Experience in badge office operations is desired.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance