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Desktop Support II
Smith Seckman Reid, Inc.
Provide Tier I/II desktop support, network & hardware maintenance, and user training.
8d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Nashville, TN
Office Full-Time
Company Size
743 Employees
Service Specialisms
Engineering
Consulting
Design
Project Management
Technical Services
Commissioning
Sustainability
Building Systems Integration
Sector Specialisms
Mechanical
Electrical
Plumbing
Fire Protection
Environmental
Civil
Structural
Medical Telecommunications
Role
What you would be doing
monitoring alerts
data backup
process automation
lan management
helpdesk support
ticket management
- Watches monitoring systems and escalates any warnings and alerts to the proper team members for resolution
- Performs backup data retrieval as needed
- Analyzes user requirements, procedures, and problems to automate or improve existing systems and reviews computer system capabilities, workflow, and scheduling limitations; may analyze or recommend commercially available software
- Supports software programs including but not limited to: Microsoft Office, Windows Server, Windows Professional, and security software
- Configures, installs, updates, and maintains Local Area Network software and hardware
- Organizes and maintains information concerning network and workstations
- Provides Helpdesk Tier I and Tier II level support of Windows Active Directory, Outlook, Microsoft Office, VoIP, TCP/IP, and remote access/VPN
- Helps define and design enhancements for the company’s applications
- Verifies and maintains iHelp tickets submitted within the company’s ticketing system
- Provides user training on software applications and remote network accessibility
- Frequently/extensively use a computer for several hours at a time
- Sets up, configures, and troubleshoots mobile devices, such as company tablets and cell phones
- Responds in a timely manner to the needs and questions of network users concerning operation and issues related to software and hardware
- Occasionally be able to lift equipment of up to 50 pounds
- Occasionally move about inside the office to access computer equipment, outlets, etc.
What you bring
mcse
a+ certification
windows os
dell servers
5 years
it helpdesk
- Technical Writing Skills – skilled in the area of summarizing or explaining technical information in a clear, concise, and accurate way, communicating the point intended
- Judgment and Decision-Making Skills – ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusion
- Frequently be able to position self to set up/access equipment by standing and stooping
- Supports hardware including but not limited to: Dell Servers, laptops and desktops, Tandberg Video Conferencing, mobile devices, Plotters, and Unified Messaging
- Interpersonal Skills – ability to interact positively and work effectively with other
- MCSE Certification or training preferred but not required
- Knowledge of installation of Windows Operating Systems and software
- Thorough knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook) and web browser applications
- Thorough knowledge and familiarity with the internet
- Knowledge of researching and trouble-shooting computer errors, blue screens, etc.
- 5 years of IT Helpdesk or Desktop Support experience
- Associates degree or equivalent experience
- A+ / NET + Certification
- Detail-Oriented – ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcome
- Comprehension – ability to understand information, ideas, and direction presented in writing and/or verbally communicated
- Written Communication Skills – ability to clearly deliver a message through written words using correct grammar, spelling, and punctuation
- Knowledge of supporting computers, loading device drivers and configuring a stable system
- General knowledge internet protocol
- General knowledge of DNS and DHCP, as well as how to create file share structure
- Speech Clarity – ability to speak clearly and in a common language so that others can understand you
- Occasional overnight travel
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1968
Year Established
The company was established in 1968 as a local engineering consultancy, marking its origins in Nashville.
Employee Owned Since 1983
Ownership Structure
Transitioned to 100% employee ownership through an ESOP in 1983, fostering a culture of investment and collaboration among colleagues.
$75M Annually
Annual Revenue
Generates around $75 million in revenue annually, reflecting its strong market presence and service demand.
Top Consulting Rank
Industry Recognition
Consistently ranks among the top consulting engineering firms, combining engineering expertise with advanced technology integration.
- Delivers design, commissioning and technology services across sectors including industrial, buildings, energy and transport.
- Typical projects range from large stadiums (e.g., Allegiant Stadium) to hospital systems and bridge repairs.
- Operates regionally with a main HQ and twelve branch offices, enabling both community roots and wide reach.
- Excellence in client service
- Innovative and sustainable solutions
- A commitment to personal integrity
- Collaborative work environment
- Fostering personal and professional growth
Net-Zero by 2050
Carbon Emissions Goal
Committed to achieving net-zero carbon emissions by the year 2050.
- Implementation of sustainable building practices in design and construction
- Focus on energy efficiency, renewable energy integration, and green building certifications
- Active involvement in reducing environmental impact through resource management and waste reduction programs
- Committed to fostering a diverse, inclusive workforce
- Promotes a culture of belonging where employees feel empowered to contribute
- Encourages equal opportunities and representation across all levels of the company
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