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IT Support Analyst
Trane Technologies
Provider of climate solutions for buildings, homes, and industrial applications worldwide.
On-site IT support for office/manufacturing, managing systems, incidents, and projects
Follow and promote defined ticket management procedures including the use of standard ticket management tools.
Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
Support the IT strategy and maintain alignment with the business.
Deploy emerging application technology solutions to physical locations and business users.
Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
Execute defined client computing lifecycle processes.
Participate in and support project teams to improve IT and business operations.
Manage and support OT asset administration in alignment with Cybersecurity strategy.
Drive the adoption of standard work processes and application functionality.
Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
Provide user training when necessary.
Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
Perform ongoing operational responsibilities for defined solutions.
Manage minor IT projects and business analysis tasks.
Assist with support and hands-on activities of network and server infrastructure.
Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
Support IT initiatives across multiple manufacturing sites as needed.
Act as a primary liaison for major downtime and incident management/communications.
What you bring
microsoft office
sharepoint
delmia apriso
bachelor's
problem solving
project management
Strong sense of urgency to resolve issues
Self-motivated and able to work with limited direction
Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
Excellent verbal, written, and interpersonal communication skills
Ability to prioritize and multitask effectively
Software Functional aptitude
Bachelor's or Associate's degree in an IT-related field or equivalent experience.
Experience with DELMIA Apriso is preferred but not required.
Business analysis
Project management and business analysis experience.
Broad technical IT knowledge and awareness of industry trends.
Familiarity with manufacturing processes and systems (MES, PLM, ERP).
Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
Ability to work in cross-functional teams
Excellent business partnering and communication skills.
Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
Strong analytical and problem-solving skills
Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
Benefits
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Remote Support
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2008 Founded
Year Established
The company was established in 2008, marking the beginning of its journey in delivering innovative climate solutions.
Delivers cutting-edge climate solutions.
Global leader in creating sustainable, energy-efficient HVAC systems and services.
Offers a wide range of products, including air conditioning, heating, and ventilation systems.
Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
Typical projects include large-scale HVAC installations in commercial and industrial buildings.
Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.
Culture + Values
Customer First
Integrity
Innovation
Sustainability
Teamwork
Excellence
Environment + Sustainability
Net-zero by 2050
Long-term climate commitment
Committed to achieving net-zero carbon emissions by mid-century, aligning with global climate goals.
50% emission reduction
Ambitious emissions target
Aiming to cut greenhouse gas emissions in operations by half by 2030, showcasing strong climate action.
Carbon-neutral by 2030
Global operational commitment
Plans to achieve carbon neutrality across global operations by 2030, reflecting a bold sustainability pledge.
Leveraging technology to deliver sustainable solutions
Focused on creating energy-efficient products and solutions for customers
Inclusion & Diversity
40% women
Leadership Diversity
Targeting 40% women representation in leadership roles by 2030.
By 2030
Gender Parity Target
Aiming for gender parity in leadership roles globally.
Focus on hiring diverse talent through global recruitment strategies
Promoting diverse leadership teams across business functions
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