Field Service Manager at Stannah Group in Brackley, England, United Kingdom | Kablio

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Field Service Manager

Stannah Group

Designs, manufactures, and installs stairlifts and other lifting solutions for residential and commercial use.

Manage lift engineers, plan workloads, ensure safety, and achieve service targets.

4 days ago ago

Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)

Full Time

Brackley, England, United Kingdom

Field

Company Size

1,000 Employees

Service Specialisms

Lift installation

Lift maintenance

Lift repair

Lift refurbishment

Lift modernisation

Removal and replacement of lifts

Stairlift sales

Stairlift servicing

Sector Specialisms

Infrastructure

Transport

Industrial

Buildings

Residential

Commercial

Role

Description

credit control

crm management

customer relations

team management

health & safety

site monitoring

Maintain credit control logs and CRM
Maintain relationships with customers, addressing any queries and complaints
Manage absence, performance, and appraisals for the team.
Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
Efficiently plan Lift Engineer workloads
Carry out regular site monitoring

Requirements

nvq level 3

lift engineering

lift industry

technical qual

management qual

Relevant technical or management qualifications would be desirable
Previous experience working within the lift industry or similar service industry with transferable skills is essential
NVQ Level 3 in Lift Engineering

Benefits

Competitive Salary, paid on a monthly basis
Long Service award scheme, with holiday benefit
Pension Scheme. Matched contribution/salary sacrifice
Life Assurance Scheme
25 days holiday, plus bank holidays
Employee Assistance Programme. A workplace initiative to support and enhance well-being
Enhanced maternity and paternity provision
Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
Free parking
Car Allowance
SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
Holiday scheme to buy extra days’ annual leave
Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship; applicants must have the appropriate right to work.

Security clearance

Information not given or found

Company

Overview

Since 1867

Year Established

The company has established a legacy of providing innovative lifting solutions with over 150 years of experience in the industry.

Specializes in designing and manufacturing stairlifts, home lifts, and platform lifts for both residential and commercial applications.
Engineering expertise and customer-focused service have built a reputation for reliability and trust in mobility solutions.
Provides bespoke lifting solutions ranging from private home installations to commercial and public spaces.
Products are recognized for their reliability, safety features, and ease of use, enhancing accessibility and mobility.
Operates worldwide with a focus on exceptional customer support and continuous innovation in research and development.

Culture + Values

Respect for people and values.
Commitment to excellence.
Responsibility to act with integrity.
Collaboration and teamwork.
Customer focus, delivering solutions that make a difference.

Environment + Sustainability

2050 Target

Net-Zero Carbon Emissions

The company aims to achieve net-zero carbon emissions, focusing on long-term sustainability goals.

Committed to reducing environmental impact and improving energy efficiency across operations.
Focus on sustainable design and eco-friendly materials in product development.
Introduced energy-efficient systems in manufacturing processes and facilities.

Inclusion & Diversity

Committed to creating a diverse and inclusive workforce.
Aims for a gender-balanced workforce with initiatives to support equal opportunities.
Monitors gender diversity and strives for fair representation across all levels.

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