Sales Coordinator

You will be responsible for managing the customer journey from reservation through to legal completion, ensuring a smooth, efficient, and customer focused process. This is a pivotal role where you will act as the main point of contact for purchasers, solicitors, financial advisors, and internal teams, keeping sales on track and delivering excellent service.

• Report regularly to management on pipeline status and forecasted completions
• Maintain accurate sales records and ensure compliance with all regulatory and company procedures
• Liaise with purchasers, solicitors, mortgage brokers, and internal teams to ensure deadlines are met
• Manage the full sales progression process for new build properties, from reservation to completion
• Monitor and chase the progress of sales, resolving any issues or delays promptly
• Regularly update and support customers throughout their journey, providing a professional and reassuring service
• Work closely with the Sales and Aftercare teams to deliver a seamless customer experience.

• Excellent communication and negotiation skills with a customer-first approach
• An understanding of the conveyancing process and residential property sales
• Highly organised with the ability to manage multiple sales pipelines
• Confident working with CRM systems, Microsoft Office, and maintaining detailed records
• Proactive problem solver who can work under pressure and to deadlines
• Proven experience as a Sales Admin/Coordinator within New Build Homes/Construction