Service Ambassador

Description

• Potentially provide ‘concierge’ services above and beyond the normal course of duty.
• Assisting professionals with a right sized meeting room depending on room size and number of people.
• Own the floor’s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners;
• Make sure items are clearly labelled and place in lost and found;
• Manage floor filing and locker space for individuals and departments;
• Proactively punch-lists floor on regular basis to identify further issues;
• Loop into all helpdesk tickets originating from residents on floor;
• Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage;
• Submit helpdesk ticket for issues identified and updates signage;
• Manage inventories of kit for residents including headsets and coffee mugs and maintains a reserve of keyboards and mice for quick replacement purposes;
• Act as owner of the space across all stakeholder groups;
• Issue monthly summary of utilization, feedback and events;
• Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time;
• Actively manage list of outstanding tickets not resolved same day;
• Assist team administrators with briefing of new arrivals/leavers, (hires, visitors, contingents, consultants etc.) on how to Flex Work (distributes/collects all kit, assigns lockers and provides floor orientation);
• Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve
• It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness,
• Tailor tea point experiences to audiences where appropriate as directed by the client;
• Collect feedback from the employees.
• Make changes to cleaning schedule / routine to address repeated issues / areas;
• Observe health and safety guidelines at all times, ensuring use of safety signs and barriers;
• Build a sense of community and purpose; plans events and activities to bring everybody together;
• Organise events;
• Make decisions, guide behaviour, pilot adjustments and escalate issues; and
• Be personable and get to know the residents of the floor and maintain an open dialogue;
• Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint.
• Call out repeat issues and works with helpdesk to address with long term solution;
• Monitor temperature, and report through the correct processes; and Control blind dressing.
• Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required; and
• Act as an owner of the space across all services provided;
• is responsible for providing customer service & assisting people.
• Manage meeting room conflicts and enforces or encourages meeting room etiquette;
• Inform & suggest best available options to the people in respective center & in events and guide them to the
• Proactively address items left in communal space/pantry/mud-room and tidies up;
• Keep a log of initiatives – provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and
• Remove any personal belongings left overnight and not cleared by cleaning Personnel;
• Facilitate unassigned seating, ensure its effectiveness and allow for long term success;
• He/she is a primary point of contact for people who are seeking information, service, & assistance. The
• Reset desks and conference room set-ups to make sure they are “set”;
• Assist individuals to find a work station;
• Build a greater sense of community and stakeholder engagement;
• Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and
• Check floor TVs and way finding screens to ensure they are functional;
• Conduct morning floor checks.
• Conducts observational studies and issues surveys;
• Continually audits cleanliness of floor and add addresses issues immediately;
• Look out for tailgaters or anything suspicious;
• Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, headsets, drawers, etc.);

Requirements

• Be personable and get to know individuals.
• Be knowledgeable how to run all tech equipment on floor and can be a resource to turn to when immediate assistance required;
• Be empowered to make decisions, guide behaviour, and escalate issues;

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance