Graduate Business Process Analyst

Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation

Reviewing current systems/processes to drive improvements and evolve our solutions

Reviewing current systems/processes to drive improvements and evolve our solutions.

• Driven by deliverables, take complex problems and break them into bite sized chunks, ensuring the business is engaged in the short term, validate the solution and provide quick wins
• Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.
• Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility
• Engaging business stakeholders with non technical language
• Process mapping of current and to be – with clear benefit measurements
• Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
• Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
• Offering advice on processes that will reduce user frustrations
• Identify opportunities to improve business solutions
• Support the design, implementation and deployment of new Business Systems
• Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
• Participate in peer reviews to give and receive constructive feedback
• Manage and own case/issues log with 3rd party vendors
• Supporting Business Systems as required
• Build strong rapport with key business stakeholders
• Make recommendations on a case by case basis between bespoke development and off the shelf
• Develop, deploy and maintain training materials for key systems within remit
• Identify, prepare and deliver training needs within remit
• Maintain user experience at the forefront of solution design
• Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Manager
• Through engagement with the business feed into the overall Digital Strategy, and provide ideas and a roadmap for where technology should be used
• Act as engagement contact between IT and business stakeholders
• Contribute to solutions training, strategic and tactical plans
• Adhere to ISO27001 standards and policies
• Assume ownership for all business function requests within remit
• Reviewing current systems/processes to drive improvements and evolve our solutions.
• Working within the Business Engagement and wider IT team to share knowledge and improve performance
• Ensure training and documentation requirements are fulfilled
• Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business

As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Graduate Business Process Analyst to join our team.

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Problem Solving

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.

Ability to manage a project from conception, through to handover and delivery covering:

Holistic understanding of business processes

We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance.

• Ability to manage a project from conception, through to handover and delivery covering: Business case and specification Make recommendations on a case by case basis between bespoke development and off the shelf Vendor Management Wireframe generation Product User workshopping Product Management/Roadmap System Documentation and Training System Testing Appreciation of UI/UX and how it affects solutions
• Ability to understand business case for projects, and be able to prioritise based on what will provide the best value
• Articulate and capable of presenting across all levels within company
• Good interpersonal skill
• Clear experience of working to deadlines
• 3rd Level Education in Business Management/Studies or equivalent
• Ability to understand complex business problems and address through the use of technology
• Excellent client facing communication skills, written and verbal
• Appreciation of UI/UX and how it affects solutions
• System Documentation and Training
• Self-starter and ability to work on own initiative
• Holistic understanding of business processes
• Excellent communication skills
• Understand scope of agreed work and when to accommodate or escalate scope creep

Benefits: Subsidised Private Medical Cover; Life Assurance Scheme, Contributory Pension, 35 Days annual leave (Including Public Holidays)

As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at:

• Remote working is not available for this role
• Job is located at Head Office with Hybrid working available