Technical Project Manager

Description

• Collaborate with sales and technical teams to strengthen customer relationships and identify new opportunities.
• Monitor customer feedback to refine service delivery and ensure consistent quality.
• Oversee end-to-end service management, including contracts, vendor performance, renewals, and compliance.
• Manage large-scale outsourced IT development and transformation projects using Agile, Waterfall, or hybrid methodologies.
• Conduct regular operational and performance reviews (DSR, weekly, monthly) with service delivery teams.
• Serve as the primary point of contact for service quality, performance, and capacity planning aligned with customer growth needs.
• Lead project coordination, resolve issues, and manage internal/external resources and vendor relationships.
• Establish ITSM processes, drive productivity improvements, and oversee operational procedures and team planning.

Requirements

• 3-5 years in IT program/project management within an ITSM-focused organization.
• Familiar with ITIL and full SDLC in Agile/Scrum environments.
• Strong interpersonal skills, result-driven, and eager to learn emerging technologies (microservices, cloud-native solutions, data analytics).
• Knowledge of platform security, integrations, and testing phases (SIT, UAT, security testing).
• Hands-on experience in Agile/SAFe, ITSM/ITOM/ITAM practices, and ITSM tool migration (CSM module required).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance