Description

The Front Office Manager plays a key leadership role within the Rooms Division at Homewood Suites by Hilton Daytona Beach Speedway Airport, overseeing all front office operations. This includes ensuring professional, consistent, and guest‑focused service across all desk shifts, as well as maintaining accuracy in reservations, billing, cash handling, and daily reporting.

The manager must be a visible leader who coaches performance, builds team accountability, and sets clear service expectations. They support and develop Guest Service Agents through structured training, real‑time feedback, and daily oversight to guarantee every guest interaction meets Hilton brand standards, while also facilitating effective communication with other departments to ensure room readiness and swift issue resolution.

• Supervise daily front desk operations and ensure consistent delivery of Hilton brand service standards
• Lead, coach, and support Guest Service Agents to drive professionalism, accountability, and guest‑focused execution
• Ensure proper check‑in and check‑out procedures, key control, guest communication standards, and lobby presence
• Handle guest complaints and service recovery in a timely and professional manner to ensure guest satisfaction
• Maintain front office scheduling in accordance with business levels, staffing guidelines, and labor targets
• Hire, train, and develop front office associates and ensure completion of all required training programs
• Ensure compliance with all Shaner Hotel Group, Hilton brand, and hotel operational policies and procedures
• Maintain compliance with cash handling, banking, safe counts, and audit requirements
• Ensure accuracy of guest billing, folios, and account resolution, including direct bill and billing support as needed
• Monitor reservations and arrivals to support smooth daily operations and proactive guest service planning
• Partner with Housekeeping and Engineering to ensure effective communication regarding room readiness, maintenance concerns, and guest requests
• Support guest loyalty and engagement through Hilton Honors program standards, enrollment focus, and recognition execution
• Ensure all required shift documentation, reporting, and logs are completed accurately and consistently
• Promote a strong team culture with clear expectations, consistent follow up, and respectful communication

Requirements

The ideal candidate is organized, calm under pressure, and capable of leading a fast‑paced front desk operation with consistency and professionalism, directly contributing to guest satisfaction and overall hotel performance.

• Be available to work a flexible schedule including weekends, holidays, and varied shifts
• Minimum one to three years of hotel front office leadership experience required
• Previous experience in a Hilton branded hotel preferred
• Strong knowledge of front desk operations including guest service standards, service recovery, scheduling, and administrative functions
• Experience with cash handling procedures, basic hotel accounting processes, and front office reporting
• Strong communication skills with the ability to interact professionally with guests, associates, and hotel leadership
• Ability to read and interpret documents such as safety rules, operating procedures, and policy manuals
• Proven ability to train, coach, and hold associates accountable in a fast paced hospitality environment
• Strong organizational skills and attention to detail
• High school diploma or equivalent required, some college preferred
• Bilingual English and Spanish a plus
• Ability to work a flexible schedule including weekends and holidays

Benefits

This opportunity is based at the newly added 94‑room Homewood Suites by Hilton Daytona Beach Speedway‑Airport, located steps from the Daytona International Speedway and airport, providing an exciting environment for hospitality professionals looking to accelerate their career.

Training + Development

Interview process

Visa Sponsorship

Security clearance