Description

The Network Executive role is responsible for right‑sizing and maintaining the engineer network nationwide, ensuring sufficient coverage to meet customer servicing and repair demands while driving satisfaction and commercial results. The position requires regular travel to both head‑office locations and visits to engineers across the country.

• Expand the engineer network using data insights to achieve coverage across all UK postcodes.
• Grow the preferred engineer base proportionally with overall network expansion.
• Monitor engineer performance, enforce KPI compliance and remove underperformers.
• Conduct regular audits to confirm valid Gas Safe registration, insurance and documentation.
• Build and sustain strong relationships with engineers to promote loyalty and collaboration.
• Act as the primary escalation point for network‑related issues, supporting engineers and internal teams.
• Evaluate performance to maintain high customer satisfaction and implement improvement plans.
• Collaborate with Product and IT to enhance systems, tools and processes for engineer efficiency.
• Implement cost‑control measures and monitor claim spend trends.
• Lead financial recovery of costs from closed jobs and complaint payment clawbacks.
• Analyse data to generate actionable insights for operational improvement.
• Maintain knowledge of Gas Safe regulations and compliance standards.
• Adopt a proactive, solutions‑focused mindset.
• Communicate, negotiate and manage stakeholders effectively.

Requirements

• Possess claims operations experience with a solid understanding of end‑to‑end claims processes.
• Demonstrate strong commercial awareness of cost controls and relationship management.
• Be tech‑savvy and able to work with IT and Product teams on system enhancements.
• Exhibit highly organised work habits with exceptional attention to detail.
• Adapt comfortably to a fast‑paced, evolving environment.
• One‑hour skills‑based interview with the Claims Operations Manager.

Benefits

Salary: £25,000‑£30,000 per annum. The role is permanent and remote, with occasional travel to Peterborough, Stoke‑on‑Trent and other sites. You will report to the Claims Operations Manager.

Our recruitment process consists of an initial 30‑minute call with a Junior Talent Acquisition Specialist, a one‑hour skills‑based interview with the Claims Operations Manager, and a final 30‑minute interview with the Director of Customer Operations.

Hometree operates through three divisions: Financial Services, which provides flexible financing for renewable upgrades; Energy Services, which partners with local installers to deliver sustainable solutions; and Home Services, which protects essential home hardware through comprehensive coverage plans.

• Initial 30‑minute introductory call with a Junior Talent Acquisition Specialist.
• Final 30‑minute interview with the Director of Customer Operations.

Training + Development

Interview process

Visa Sponsorship

Security clearance