Emergency Energy Specialist - Remote at Octopus Energy in United Kingdom | USD24,900-24,900 | Kablio

Role

Description

customer support

emergency support

cloud platform

phone coverage

email support

empathy

At Octopus we treat every employee as a human, not a number, and we expect the same empathy for our customers. You’ll chat with customers by phone and email, taking ownership of their needs and finding creative solutions, all while treating them with patience, kindness, and warmth.

Provide flexible customer support to customers facing emergencies via cloud‑based platforms.
Offer out‑of‑hours coverage for an inbound phone line during emergencies.

Requirements

customer service

1-2 years

tech savvy

slack

intercom

google hangouts

Comfortable chatting with customers online or by phone.
1–2 years of customer‑service experience.
Tech‑savvy with interest in new technologies; independent learner.
Excellent written communication, able to create helpful screenshots or videos using tools such as Slack, Intercom, Kraken, email, and Google Hangouts.

Benefits

Work from home with flexible hours as part of a supportive team.
Salary £24,900, 37.5 h/week (8 am‑10 pm), 50% out‑of‑business hours including ≥7.5 h on Saturdays.
Benefits: OE Group Share Scheme, cycle‑to‑work scheme, EV salary‑sacrifice, and more.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a mission to disrupt the energy sector with clean and affordable solutions.
Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy.
A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies.
Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses.
Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services.
Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs.
Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide.
In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage.
Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape.
Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Culture + Values

Be humble and stay curious. Let go of ego. Seek to learn, always.
Level up the team. Invest in others. Celebrate wins. Share the credit.
Communicate directly, and with anyone. Be clear, candid, and kind—regardless of title.
Aim for the greater good. Act in service of the team, the company, and our mission.
Make it happen. Take ownership. Be resourceful. Deliver.
Listening to our customers, over following market trends.
Helping each other, over being efficient individual contributors.
Doing the right thing by our customers & team, over short‑term gain.
Doing a smaller number of things at high quality, over trying to do everything or arbitrary deadlines.
A bias for action, over risk aversion, or the pursuit of the perfect plan.
Encouraging straight‑forward, honest and transparent communication.
Nurturing a culture of autonomy, empowerment and trust.

Environment + Sustainability

Inclusion & Diversity

8,300 Employees

Global Workforce

Approximately 8,300 employees across the globe.

50% Female

Gender Representation

Approximately 50% of global staff identify as female, with 45% representation in tech roles, according to third-party data sources.

100% Remote

Field Roles

All field roles are available for remote work.

Equal-opportunity employer; hire, promote and treat people based on merits and abilities.
Engagement platforms: internal via Officevibe and external via Glassdoor.
All permanent staff own shares or share options.
Flexible working arrangements including remote work and hybrid models.
'Family Dinner' weekly global meetings with CEO and staff for open Q&A.

Articles

Newsroom

Tech Summit press release

About Octopus Energy (company history)

Company

Overview

Founded with a mission to disrupt the energy sector with clean and affordable solutions.
Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy.
A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies.
Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses.
Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services.
Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs.
Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide.
In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage.
Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape.
Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Culture + Values

Be humble and stay curious. Let go of ego. Seek to learn, always.
Level up the team. Invest in others. Celebrate wins. Share the credit.
Communicate directly, and with anyone. Be clear, candid, and kind—regardless of title.
Aim for the greater good. Act in service of the team, the company, and our mission.
Make it happen. Take ownership. Be resourceful. Deliver.
Listening to our customers, over following market trends.
Helping each other, over being efficient individual contributors.
Doing the right thing by our customers & team, over short‑term gain.
Doing a smaller number of things at high quality, over trying to do everything or arbitrary deadlines.
A bias for action, over risk aversion, or the pursuit of the perfect plan.
Encouraging straight‑forward, honest and transparent communication.
Nurturing a culture of autonomy, empowerment and trust.

Environment + Sustainability

Inclusion & Diversity

8,300 Employees

Global Workforce

Approximately 8,300 employees across the globe.

50% Female

Gender Representation

Approximately 50% of global staff identify as female, with 45% representation in tech roles, according to third-party data sources.

100% Remote

Field Roles

All field roles are available for remote work.

Equal-opportunity employer; hire, promote and treat people based on merits and abilities.
Engagement platforms: internal via Officevibe and external via Glassdoor.
All permanent staff own shares or share options.
Flexible working arrangements including remote work and hybrid models.
'Family Dinner' weekly global meetings with CEO and staff for open Q&A.

Articles

Newsroom

Tech Summit press release

About Octopus Energy (company history)