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Resident Services Specialist
Amli Residential
Manage resident accounts and support property operations across multiple AMLI communities
8d ago
Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Addison, TX
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Construction
Acquisition
Property Management
Leasing
Sustainability
Maintenance & Technical Services
Corporate Services (Accounting, Marketing, Legal, IT)
Sector Specialisms
Residential
Retail
Sustainable Living
Luxury Apartment Communities
Multifamily Real Estate Development
Property Development
Property Management
Role
What you would be doing
entrata management
lease documentation
incident tracking
rent collections
contract administration
reporting
- Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management. Audit information to ensure the accuracy of records/charges.
- Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms. Assist in the generation and execution of lease documents.
- Assist in the management of community incident reports by coordinating and completing follow-up tasks. Track incident-related expenses as needed.
- Ensure efficient and courteous response to all resident requests. This includes helping residents and prospects before, during, and after leasing an apartment, utilizing AMLI 10 Service Standards. Assist the Community Manager in solving resident problems and ongoing resident relations.
- Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
- Responsible for directing Corporate providers to pricing and accurately using portal functionalities such as service requests, permission to enter, payments, etc.
- Assist the Community Manager and Service Manager in the generation and execution of contracts as required by policy. Maintain recurring services contracts as needed, including monitoring of vendor insurance requirements.
- Generate reports and complete checklists as required.
- Manage inspection and permit schedules as local, state, and national regulations require.
- Support financial management processes by monitoring billing and check requests.
- Assist the Community Manager/Leasing Manager in designing and implementing a resident retention program, i.e., newsletter, community email, social media/networking, resident referral program, and/or social activities.
What you bring
entrata
leasing license
bilingual
2 years
math skills
high school
- Spanish/English bilingual is a plus.
- Two years related experience and/or training or an equivalent combination of education and experience. Previous experience in the apartment/multifamily industry is preferred.
- Ability to obtain leasing license; AMLI will assist with costs associated with classes and license fees.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to make and implement decisions under conditions of risk and or uncertainty.
- A high school diploma or general education degree (GED) is required; a Bachelor’s Degree is a plus.
- Entrata experience is a must.
- 401(k) Company Match
- Tuition Reimbursement
- Rental discount at an AMLI apartment community
- First 3 years - 17 days of paid time off (vacation/sick/personal) plus 9 paid holidays
- Medical, Dental and Vision Coverage
- Competitive salary plus year-end bonus
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Interview process
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Company
Overview
- AMLI Residential was founded with a vision to create exceptional living spaces for urban professionals.
- The company focuses on developing, owning, and managing high-quality apartment communities.
- AMLI Residential operates across major metropolitan areas, providing residents with modern, sustainable living options.
- The company is known for its commitment to innovation and luxury in urban apartment living.
- AMLI’s developments often include a combination of residential, retail, and office spaces, creating vibrant, mixed-use environments.
- With a diverse portfolio, AMLI Residential continues to lead in transforming urban landscapes across the U.S.
- They specialize in providing residents with top-tier amenities and thoughtfully designed spaces.
- COLLABORATION: Achieving success as a team
- INTEGRITY: Being ethical, honest and authentic
- INNOVATION: Increasing efficiencies and accelerating growth
- VALUE CREATION: Executing with excellence to achieve results
- PASSION: Feeling inspired and empowered to drive AMLI forward
- RESPECT: Supporting, encouraging and including each other
- VOLUNTEERISM: Giving back to the communities where we live and work
- Quality: representing high quality, exceptional service and superior value
- Service: committed to customer service and providing residents a worry‑free, high‑value living experience
- Integrity: building mutually beneficial relationships based on good business practices
- Sustainability: building environmentally responsible communities and green initiatives
- Citizenship: connecting residents and employees through volunteer programs
50% GHG Emission Reduction
Carbon Reduction Target
Aim to reduce greenhouse gas emissions in common areas by 50% by 2030, with 36.9% reduction achieved since 2016.
51 LEED-Certified Communities
Sustainable Development Achievement
Portfolio includes 51 LEED-certified communities, showcasing commitment to sustainable building design.
50 ENERGY STAR Communities
Energy Efficiency Recognition
50 communities certified with ENERGY STAR, highlighting energy efficiency and sustainability.
486 MWh Solar Energy
Renewable Energy Production
On-site solar panels at four Dallas communities generate approximately 486 MWh annually.
- Recycling and composting programs (composting in Seattle & select Denver communities)
- Smoke-free communities with low/no-VOC materials and premium air filters
- Green mobility features: bike storage/repair, transit access
- EPA ENERGY STAR Partner of the Year (2024); repeated USGBC LEED Homes Awards (Outstanding Developer/Power Builder)
- The company is an equal opportunity employer composed of people from many diverse backgrounds and lifestyles.
- No specific DEI goals or gender-related statistics are publicly disclosed on the company's website or LinkedIn.
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