Account Service Representative at Boston Water & Sewer Commission in Boston, MA | Kablio

Role

Description

billing software

file management

dialer software

work orders

account analysis

meter scheduling

Prepares and process forms and correspondence.
Types, files, coordinates, and maintains various manuals and automated filing systems.
Processes all meter reading activity reports and billing information using system software.
Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures.
Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases.
Transmits and receives information and instruction via radio and telephone. Opens and closes work orders.
Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters.
Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications.
Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases.
Operates computer, calculator, copier, facsimile machine, and other standard office equipment.
Answers telephone and directs calls using automated switchboard equipment.
Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns.
Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments.

Requirements

adaptability

Performs similar or related work as required, directed or as situation dictates.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1977

Year Established

The Commission was established in 1977 to provide reliable water services.

2 million people

Population Served

Provides essential water services to over 2 million residents in Greater Boston.

1,000 miles

Water Mains Network

Maintains over 1,000 miles of water mains across the city.

600 miles

Sewer Lines

Manages over 600 miles of sewer lines to ensure proper drainage and treatment.

A pivotal service provider, delivering essential water and sewer services to the city of Boston.
Specializes in infrastructure maintenance, including water treatment plants, pumping stations, and sewer systems.
Invests in sustainable solutions, upgrading systems to address growing environmental and infrastructure challenges.
The Commission's operations impact residential, commercial, and industrial sectors, ensuring that clean water reaches every part of the city.
Notable for its focus on modernizing the city's aging water infrastructure, with millions of dollars dedicated to renewal projects.
Handles emergency water shut-offs, water quality monitoring, and repairs to minimize disruptions to residents.
Operates several initiatives to conserve water and improve efficiency, benefiting both the environment and the community.

Culture + Values

300 Miles of Pipes

ี้ systimproved infrastructure

Significantly expanded and improved the water and sewer infrastructure network to enhance service reliability and efficiency.

50 Million Gallonso

water savings

Achieved substantial water savings by reducing system leaks through modernization efforts, promoting water conservation and resource efficiency.

81 Miles Eliminated

sewer overflow reduction

Removed combined sewer overflows in Boston Harbor, significantly improving water quality and environmental health.

Provide residents and businesses in the city of Boston with the best quality water and sewer services available in a way that is both protective of the environment and financially prudent
Deliver high-quality drinkable water and efficient sanitary sewer services with fiscal integrity in a manner that protects and promotes public health
Governed by a three-member Board responsible for sound, economical and efficient maintenance of the water and sewer systems
Home to the largest solar array in the City of Boston

Environment + Sustainability

~15-19 T CO₂

Reduction in Emissions

Reduction in carbon dioxide emissions per 75,000 miles through fleet electrification with all-electric vehicles.

23.5″ by 2100

Sea-Level Rise Projection

Worst-case scenario for sea-level rise in Boston, informing climate-resilient infrastructure planning.

$10,000 per vehicle

Cost Savings

Lifetime savings from converting to zero-emission vehicles (ZEVs) for light-duty fleet.

Support green stormwater infrastructure to treat first inch of runoff, reduce pollutants like phosphorus, and replenish groundwater
Monitor and report energy use and carbon emissions from buildings, sites, and business travel; evolving climate accounting since 2022 with annual improvements, targets, and public reporting
Won MassDEP awards for drinking water excellence nine of the past ten years and J.D. Power’s 2018 Northeast customer satisfaction award
Net-zero building requirement in Boston zoning starts July 1, 2025, for most new large buildings—aligned with Carbon-Neutral Boston goal by 2050

Inclusion & Diversity

Board approved formation of a Diversity Advisory Committee to advise on fostering inclusion and respect, ensuring diversity management practices, promoting workforce diversity initiatives and encouraging career development
Diversity Advisory Committee is designed to reflect make‑up of BWSC personnel and includes members from multiple departments (Operations, Finance, HR, Engineering, IT, etc.)

Articles

Stormwater Assistance Programs

Roxbury Sewer Separation Phase 3 Project

East Boston Sewer Separation Project Phase III

Information About PFAS

Role

Description

billing software

file management

dialer software

work orders

account analysis

meter scheduling

Prepares and process forms and correspondence.
Types, files, coordinates, and maintains various manuals and automated filing systems.
Processes all meter reading activity reports and billing information using system software.
Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures.
Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases.
Transmits and receives information and instruction via radio and telephone. Opens and closes work orders.
Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters.
Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications.
Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases.
Operates computer, calculator, copier, facsimile machine, and other standard office equipment.
Answers telephone and directs calls using automated switchboard equipment.
Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns.
Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments.

Requirements

adaptability

Performs similar or related work as required, directed or as situation dictates.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1977

Year Established

The Commission was established in 1977 to provide reliable water services.

2 million people

Population Served

Provides essential water services to over 2 million residents in Greater Boston.

1,000 miles

Water Mains Network

Maintains over 1,000 miles of water mains across the city.

600 miles

Sewer Lines

Manages over 600 miles of sewer lines to ensure proper drainage and treatment.

A pivotal service provider, delivering essential water and sewer services to the city of Boston.
Specializes in infrastructure maintenance, including water treatment plants, pumping stations, and sewer systems.
Invests in sustainable solutions, upgrading systems to address growing environmental and infrastructure challenges.
The Commission's operations impact residential, commercial, and industrial sectors, ensuring that clean water reaches every part of the city.
Notable for its focus on modernizing the city's aging water infrastructure, with millions of dollars dedicated to renewal projects.
Handles emergency water shut-offs, water quality monitoring, and repairs to minimize disruptions to residents.
Operates several initiatives to conserve water and improve efficiency, benefiting both the environment and the community.

Culture + Values

300 Miles of Pipes

ี้ systimproved infrastructure

Significantly expanded and improved the water and sewer infrastructure network to enhance service reliability and efficiency.

50 Million Gallonso

water savings

Achieved substantial water savings by reducing system leaks through modernization efforts, promoting water conservation and resource efficiency.

81 Miles Eliminated

sewer overflow reduction

Removed combined sewer overflows in Boston Harbor, significantly improving water quality and environmental health.

Provide residents and businesses in the city of Boston with the best quality water and sewer services available in a way that is both protective of the environment and financially prudent
Deliver high-quality drinkable water and efficient sanitary sewer services with fiscal integrity in a manner that protects and promotes public health
Governed by a three-member Board responsible for sound, economical and efficient maintenance of the water and sewer systems
Home to the largest solar array in the City of Boston

Environment + Sustainability

~15-19 T CO₂

Reduction in Emissions

Reduction in carbon dioxide emissions per 75,000 miles through fleet electrification with all-electric vehicles.

23.5″ by 2100

Sea-Level Rise Projection

Worst-case scenario for sea-level rise in Boston, informing climate-resilient infrastructure planning.

$10,000 per vehicle

Cost Savings

Lifetime savings from converting to zero-emission vehicles (ZEVs) for light-duty fleet.

Support green stormwater infrastructure to treat first inch of runoff, reduce pollutants like phosphorus, and replenish groundwater
Monitor and report energy use and carbon emissions from buildings, sites, and business travel; evolving climate accounting since 2022 with annual improvements, targets, and public reporting
Won MassDEP awards for drinking water excellence nine of the past ten years and J.D. Power’s 2018 Northeast customer satisfaction award
Net-zero building requirement in Boston zoning starts July 1, 2025, for most new large buildings—aligned with Carbon-Neutral Boston goal by 2050

Inclusion & Diversity

Board approved formation of a Diversity Advisory Committee to advise on fostering inclusion and respect, ensuring diversity management practices, promoting workforce diversity initiatives and encouraging career development
Diversity Advisory Committee is designed to reflect make‑up of BWSC personnel and includes members from multiple departments (Operations, Finance, HR, Engineering, IT, etc.)

Articles

Stormwater Assistance Programs

Roxbury Sewer Separation Phase 3 Project

East Boston Sewer Separation Project Phase III

Information About PFAS