Provides water and sewer services to Boston, ensuring clean and safe water for residents and businesses.
Handles billing, meter, collection inquiries and admin tasks for water/sewer services.
7 days ago ago
Junior (1-3 years)
Full Time
Boston, MA
Field
Company Size
650 Employees
Service Specialisms
Stormwater services
Water main maintenance
Sewer separation projects
Wastewater collection
Water distribution engineering
PFAS testing
Lead sampling programs
Emergency response services
Sector Specialisms
Water Resources
Utilities
Role
Description
billing software
file management
dialer software
work orders
account analysis
meter scheduling
Prepares and process forms and correspondence.
Types, files, coordinates, and maintains various manuals and automated filing systems.
Processes all meter reading activity reports and billing information using system software.
Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures.
Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases.
Transmits and receives information and instruction via radio and telephone. Opens and closes work orders.
Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters.
Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications.
Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases.
Operates computer, calculator, copier, facsimile machine, and other standard office equipment.
Answers telephone and directs calls using automated switchboard equipment.
Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns.
Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments.
Requirements
adaptability
Performs similar or related work as required, directed or as situation dictates.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1977
Year Established
The Commission was established in 1977 to provide reliable water services.
2 million people
Population Served
Provides essential water services to over 2 million residents in Greater Boston.
1,000 miles
Water Mains Network
Maintains over 1,000 miles of water mains across the city.
600 miles
Sewer Lines
Manages over 600 miles of sewer lines to ensure proper drainage and treatment.
A pivotal service provider, delivering essential water and sewer services to the city of Boston.
Specializes in infrastructure maintenance, including water treatment plants, pumping stations, and sewer systems.
Invests in sustainable solutions, upgrading systems to address growing environmental and infrastructure challenges.
The Commission's operations impact residential, commercial, and industrial sectors, ensuring that clean water reaches every part of the city.
Notable for its focus on modernizing the city's aging water infrastructure, with millions of dollars dedicated to renewal projects.
Handles emergency water shut-offs, water quality monitoring, and repairs to minimize disruptions to residents.
Operates several initiatives to conserve water and improve efficiency, benefiting both the environment and the community.
Culture + Values
300 Miles of Pipes
ี้ systimproved infrastructure
Significantly expanded and improved the water and sewer infrastructure network to enhance service reliability and efficiency.
50 Million Gallonso
water savings
Achieved substantial water savings by reducing system leaks through modernization efforts, promoting water conservation and resource efficiency.
81 Miles Eliminated
sewer overflow reduction
Removed combined sewer overflows in Boston Harbor, significantly improving water quality and environmental health.
Provide residents and businesses in the city of Boston with the best quality water and sewer services available in a way that is both protective of the environment and financially prudent
Deliver high-quality drinkable water and efficient sanitary sewer services with fiscal integrity in a manner that protects and promotes public health
Governed by a three-member Board responsible for sound, economical and efficient maintenance of the water and sewer systems
Home to the largest solar array in the City of Boston
Environment + Sustainability
~15-19 T CO₂
Reduction in Emissions
Reduction in carbon dioxide emissions per 75,000 miles through fleet electrification with all-electric vehicles.
23.5″ by 2100
Sea-Level Rise Projection
Worst-case scenario for sea-level rise in Boston, informing climate-resilient infrastructure planning.
$10,000 per vehicle
Cost Savings
Lifetime savings from converting to zero-emission vehicles (ZEVs) for light-duty fleet.
Support green stormwater infrastructure to treat first inch of runoff, reduce pollutants like phosphorus, and replenish groundwater
Monitor and report energy use and carbon emissions from buildings, sites, and business travel; evolving climate accounting since 2022 with annual improvements, targets, and public reporting
Won MassDEP awards for drinking water excellence nine of the past ten years and J.D. Power’s 2018 Northeast customer satisfaction award
Net-zero building requirement in Boston zoning starts July 1, 2025, for most new large buildings—aligned with Carbon-Neutral Boston goal by 2050
Inclusion & Diversity
Board approved formation of a Diversity Advisory Committee to advise on fostering inclusion and respect, ensuring diversity management practices, promoting workforce diversity initiatives and encouraging career development
Diversity Advisory Committee is designed to reflect make‑up of BWSC personnel and includes members from multiple departments (Operations, Finance, HR, Engineering, IT, etc.)