Account Manager
Officeworks Inc.
product development
specifications
documentation
reports
client interaction
creative substitutions
Collaborate with Sales, Sales leadership, and Distribution to achieve stated business objectives.
Oversee designated customer projects; direct dealer team for implementation of customer order and service requests.
The Managing Director will have full discretion on what projects or accounts the Account Manager will be involved in.
Support the sales team in the development of the office typical and ancillary products offered as part of the Officeworks solution.
Collaborate with market A+D Representatives and local manufacturing representatives to stay current with market and product trends.
Develop plans and product specifications either on your own or through work with the design department.
Ensure documentation standards are maintained for all account activities; ensure dealership process and procedures are followed.
Identify account penetration opportunities for additional product or service sales to customer
Assist sales and design personnel to successfully position and sell the full range of products in the Officeworks portfolio.
Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied.
Recommend creative substitution options of products when not specified in conjunction with design/ancillary specialists or independently.
Support the sales staff to create marketing and presentation materials to represent the full range of products and services provided by the dealership.
Actively participate in weekly meetings with the manager director to discuss activities and workload management to discuss forecasts.
Work with sales in the development, preparation, and presentation of a complete furniture solution. Work with Sales Teams to creatively position RFP requests and alternate solutions.
Advise dealer designers regarding products on an as needed basis.
autocad
revit
sketchup
customer
sales
office suite
Prolonged periods sitting at a desk and working on a computer.
Proficiency with AutoCad, CAP, Revit, and SketchUp design tools. Understanding of CET
A strong sense of the customer and sales process and a proven ability to facilitate customer and field interaction.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software
Contract furniture sales experience (preferred).
Prompt, reliable and regular attendance
Bachelor’s degree or equivalent experience.
Benefits- credit and criminal background checks may be conducted.
People also searched
- delivers high-quality office products and services that cater to a diverse range of business needs.
- specializes in providing office supplies, furniture, and technology solutions that enhance workplace productivity and efficiency.
- services span from corporate clients looking for bulk office supplies to small businesses and home offices in need of tailored solutions.
- recognized for its commitment to delivering reliable products, quick service, and an extensive selection of office essentials.
- typical projects include outfitting large corporate offices, supplying customized workstations, and providing cutting-edge technology for professional environments.
- stands out by offering innovative workspace design solutions that aim to boost employee comfort and productivity.
- grown into a trusted partner for businesses of all sizes, offering a wide variety of solutions for any office setup.
- Creating stunning spaces through sophisticated design and superior customer service
- "We are just as focused on Day 2 Service as the entire design and installation process"
- "It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do."
- Hiring smart, talented, client‑focused individuals who are trusted and encouraged to make their own decisions and offer new ideas
12% emission reduction
FY2023 Scope 1 and 2 Emissions
Achieved a 12% reduction in Scope 1 and 2 emissions during FY2023, surpassing previous targets.
17,000 tonnes target
Circular Economy Goal
Aiming to repair, repurpose, or recycle 17,000 tonnes of products by FY2025.
2.45M trees
Restoration Initiative
Planted 2.45 million native trees and restored 1,900 hectares of land since 2017.
10,000 tonnes recycled
Product Recycling Program
Over 10,000 tonnes of unwanted products have been recycled, repaired, or repurposed since 2015.
- Commitment to use 100% renewable electricity by 2025
- Goal to achieve net-zero Scope 1 and 2 emissions by 2030
- Reduced Scope 1 and 2 emissions by 40% since 2018; reached FY2025 target two years early
- Installed on-site solar PV and energy efficiency initiatives across stores; first battery-storage site completed in 2023
- First battery-storage site completed in 2023
- Over 210,000 trees planted over 190 hectares in FY2023
43% women
Leadership team composition
The leadership team as of 30 June 2022 comprised 43% women.
3.5% Indigenous workforce
Aboriginal and Torres Strait Islander representation
3.5% of the workforce identifies as Aboriginal and Torres Strait Islander, matching national population employment parity.
85% value diversity
Employee sentiment on diversity
In the 2022 YourSay engagement survey, 85% of team members stated the company values diversity, inclusion, and belonging.
>80% authenticity at work
Workplace inclusion metrics
Annual surveys show over 80% of team members feel they can bring their whole self to work and belong.
- Diversity & Belonging plan structured around four pillars: First Nations, Identity, Accessibility, Thought
- Partnerships include Clontarf Foundation for Indigenous recruitment; Pride in Diversity and Pride network launch; flexible work policy via Circle In and New Ways of Working
