Back Office Technical Support at Msp Technologies Ltd in Carnforth, England, United Kingdom | Kablio

Role

Description

operational reporting

kpi monitoring

crm management

customer support

data analysis

compliance management

The Back Office Technical Support individual will be responsible for providing technical and administrative support to both customers and internal teams, ensuring efficient resolution of issues, processing of data, and contributing to the overall improvement of operational delivery within the manufacturing environment.

Collaborate with teams and management to ensure compliance with company standards and client requirements.
Creating and regularly publishing a portfolio of operational reports to support internal teams to drive improvements in performance delivery.
Produce operational reports and ad hoc analysis to monitor performance against KPIs and SLAs.
Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs.
Comply fully with existing business processes.
Production of weekly operational reports and other ad hoc analysis.
Providing associated commentary and understanding to ensure educated decisions can be made from the data.
Handle inbound queries from customers and service partners, ensuring timely resolution or escalation.
Producing all work in line with MSP Technologies Quality Standards and using best practice methods.
Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
In collaboration with the commercial manager maintain and update CRM systems and internal databases accurately.

Requirements

problem solving

technical support

customer service

it skills

crm

ms office

Problem-Solving: Ability to investigate issues, identify solutions, and make sound decisions.
Previous experience in technical support or administration.
Customer Service: Strong focus on delivering excellent service and managing escalations.
Strong IT skills
Desirable familiarity with CRM systems.
Planning & Organisation: Prioritise tasks effectively in a fast-paced environment.
Communication: Clear, professional communication with customers and internal teams.
Strong attention to detail and accuracy.
Essential: GCSE (or equivalent) in Maths and English.
Professional appearance and attitude.
Adaptability: Open to change and proactive in improving processes.
Knowledge of data analysis and reporting tools.
Technical & Analytical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint), CRM systems, and data analysis.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

In 2016 the firm expanded into a 2,000 m² facility in Holme, combining labs, offices and manufacturing.
Specialising in modular battery energy storage systems (Flex‑ESS series), the company delivers compact, rapid‑deployment power solutions.
Projects span commercial & industrial, remote community microgrids, EV charging, hybrid generators and island grid reinforcement.
Their DC‑coupled PV+storage deployments (in collaboration with Ampt) enable grid‑forming, black‑start capable systems across UK, Europe and beyond.
They’ve partnered with Kore Power to integrate Mark 1 battery modules into their scalable energy storage offerings.
Early marine work included lithium‑sulfur battery systems developed jointly with OXIS Energy for electric vessel propulsion systems.
Their FLEX‑ESS products combine battery, inverter and control in robust GRP enclosures with closed‑loop cooling for ultra‑low maintenance.

Culture + Values

Innovation
Customer-Centricity
Integrity
Teamwork
Excellence

Environment + Sustainability

Sustainable practices in energy management have reduced operational emissions.
Focus on developing and delivering clean energy solutions with a minimal environmental impact.
Continuous improvement in energy efficiency across products and operations.

Inclusion & Diversity

Articles

Career Opportunities

Description

operational reporting

kpi monitoring

crm management

customer support

data analysis

compliance management

Collaborate with teams and management to ensure compliance with company standards and client requirements.
Creating and regularly publishing a portfolio of operational reports to support internal teams to drive improvements in performance delivery.
Produce operational reports and ad hoc analysis to monitor performance against KPIs and SLAs.
Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs.
Comply fully with existing business processes.
Production of weekly operational reports and other ad hoc analysis.
Providing associated commentary and understanding to ensure educated decisions can be made from the data.
Handle inbound queries from customers and service partners, ensuring timely resolution or escalation.
Producing all work in line with MSP Technologies Quality Standards and using best practice methods.
Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
In collaboration with the commercial manager maintain and update CRM systems and internal databases accurately.

Requirements

problem solving

technical support

customer service

it skills

crm

ms office

Problem-Solving: Ability to investigate issues, identify solutions, and make sound decisions.
Previous experience in technical support or administration.
Customer Service: Strong focus on delivering excellent service and managing escalations.
Strong IT skills
Desirable familiarity with CRM systems.
Planning & Organisation: Prioritise tasks effectively in a fast-paced environment.
Communication: Clear, professional communication with customers and internal teams.
Strong attention to detail and accuracy.
Essential: GCSE (or equivalent) in Maths and English.
Professional appearance and attitude.
Adaptability: Open to change and proactive in improving processes.
Knowledge of data analysis and reporting tools.
Technical & Analytical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint), CRM systems, and data analysis.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Back Office Technical Support

Msp Technologies Ltd

Back Office Technical Support

Msp Technologies Ltd

Description

operational reporting

kpi monitoring

crm management

customer support

data analysis

compliance management

Requirements

problem solving

technical support

customer service

it skills

crm

ms office

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

operational reporting

kpi monitoring

crm management

customer support

data analysis

compliance management

Requirements

problem solving

technical support

customer service

it skills

crm

ms office

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

2013 Founded

Year Established

The year the company was founded.

Net-Zero by 2050

Carbon Emissions Target

The organization is committed to achieving net-zero carbon emissions by the year 2050.

2,000 m² Facility

Expansion Size

The size of the facility expanded to in Holme.