Service Manager

Description

• Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs.
• Work is performed in both indoor and outdoor environments, including occupied and unoccupied apartment units, maintenance shops, and common areas.
• Performs various duties such as building repairs, snow removal, or groundskeeping to provide residents with a clean and well-maintained living environment.
• Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
• May involve working in confined spaces, heights, and areas with limited ventilation.
• Motivate and hold accountable a team to provide excellent customer service and high-quality repairs in a timely manner.
• Plans budgets and schedules facility modifications, including cost estimates.
• Inspects construction and installation progress.
• Responsible for the hiring of team members and providing continuous learning and development of their team.

Requirements

• Exposure to moderate to loud noise levels from tools, machinery, and equipment.
• Exposure to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• Use of personal protective equipment (PPE) such as gloves, goggles, masks, and hearing protection may be required.
• Occasional exposure to grounds maintenance chemicals such as fertilizers, herbicides, pesticides, and ice melt.
• HVAC knowledge and EPA certification preferred
• Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.
• 1-2 years supervisory experience
• Flexible, innovative, and demonstrates the ability to lead and manage
• Exposure to dust, dirt, pollen, debris, cleaning agents, paint fumes, construction or repair-related odors and other airborne particles.
• High integrity, positive attitude, mission driven and self-directed
• Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed.
• High school diploma or related Vocational Training and/or equivalent work experience

Benefits

• Life Insurance, provided at no cost to the employee.
• Five medical plan options – several including a Health Savings Account with an employer contribution
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program
• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation

Training + Development

Interview process

Visa Sponsorship

Security clearance