Housekeeping Quality Inspector

Description

• You will evaluate and rate the cleaning performance after areas have been cleaned and report results immediately to the Hotel Housekeeping Supervisor assigned to the area so they can have any deficiency immediately addressed.
• Customer Service: Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
• Responsible for reporting room discrepancies related to maintenance problems to the supervisor.
• As a Guest Room Quality Control Inspector you are a critical member of our team - you will be charged with inspecting the "quality of clean" that our housekeeping attendants have achieved after they have completed the cleaning of guest rooms. The delivery of CONSISTENT QUALITY is a key component in the delivery of positive experiences to our clients' guests. As such, when you arrive for your shift, you are energized and ready to get to work. Your role is to carefully inspect every detail, edge and corner, high and low of the guest rooms and other guest-experience areas such as the guest corridors, guest elevators, and fitness center.
• Team Work: Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
• Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly.
• Responsible for any assigned keys and for following key control policies.
• Quantity: Meets productivity standards and completes work within a timely manner. Completes rooms within approved budget and time.
• Compliance: Report all lost and found articles and maintenance issues to supervisor. Reports all "Do not Disturbs" and "Refuse Services" to supervisor.

Requirements

• Knowledge of computers.
• Must have professional image and personality exuding confidence and team building skills.
• 21 years old or older
• Dependability: Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
• Work experience as a Housekeeping Supervisor and/or QA Inspector or similar role is a positive.
• Stamina to handle the physical demands of the job
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to maintain confidentiality and security of all guests and general hotel information.
• Ability to focus attention to details and be able to organize, prioritize and follow up.
• Ability to work flexible hours, including weekends and evenings if necessary.
• High School diploma or equivalent is preferred. Six months previous housekeeping experience is a plus
• Possess a good command of the English language (Bi-lingual is a plus) and ability to clearly and pleasantly communicate with guests and fellow team members.
• Thorough knowledge of hotel services.
• Excellent organizational and communication management skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance