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AI and Digital Service Strategy Leader
Nelson Worldwide
Design and architecture firm specializing in creating innovative spaces that inspire and elevate.
Lead AI and digital strategy to transform design services and drive innovation
2d ago
Expert & Leadership (13+ years)
Full Time
Los Angeles Metropolitan Area
Office Full-Time
Company Size
700 Employees
Service Specialisms
Architecture
Design
Engineering
Project Management
Consulting
Construction Services
Interior Design
Urban Planning
Sector Specialisms
Workplace
Tenant | Landlord
Retail & Restaurants
Hospitality
Mixed Use
Architectural Implementation
Industrial
Healthcare
Role
What you would be doing
data governance
ai strategy
predictive analytics
digital tools
ai adoption
tool rollout
Establish frameworks for data governance, collection, and visualization that support design decision-making.
Establish clear success measures to track business, creative, and client impact.
Champion a culture of digital fluency and experimentation across the firm.
Ensure ethical and responsible AI use aligned with industry standards and client expectations.
Represent NELSON in industry forums, client discussions, and strategic partnerships focused on AI and digital innovation.
Explore new revenue opportunities through digital advisory services, data-driven insights, or stand-alone digital offerings.
Collaborate with Practice Leaders to integrate digital tools into project phases from concept through construction administration.
Develop or collaborate on messaging to our clients related to offerings and improvements
Monitor usage, adoption, and ROI to ensure sustainable impact.
Identify opportunities to embed AI into design workflows, project delivery, and client engagement.
Develop and lead the firm’s AI and digital strategy aligned with business goals and design excellence.
Drive cultural adoption of digital practices through training, storytelling, and cross-functional collaboration.
Develop training, storytelling, and internal programs to support adoption.
Identify related client goals/needs and strategic opportunities
Leverage predictive analytics and machine learning to improve project performance, sustainability, and client outcomes.
Collaborate with Marketing to develop thought leadership content and client-facing narratives on our digital capabilities.
Stay ahead of trends in AI, smart buildings, digital twins, and immersive technologies.
Oversee the Data & Analytics team to support both internal initiatives and client-facing insights.
Pilot and scale AI-powered tools for design, documentation, visualization, simulation, and operational efficiency.
Partner with COO, IT, and Practice Leaders on phased rollouts of new tools and methods.
What you bring
ai
digital transformation
change management
master's
generative design
communication
Strong communication and storytelling skills; ability to inspire both technical and non-technical audiences.
Proven track record building and scaling AI or digital programs in a professional services environment.
10+ years in digital transformation, AI strategy, or innovation leadership, preferably within architecture, design, construction, or related industries.
Experience with change management, training programs, and cultural adoption of new tools.
Master’s degree in architecture, computer science, design technology, or a related field preferred.
Deep understanding of emerging technologies including generative design, digital twins, visualization tools, predictive analytics, and immersive environments.
Think Boldly - Exude a passion for problem solving, creativity and curiosity in everything you do
Keep It Real - Communicate with empathy, transparency and respect to support each other in the pursuit of great work
Benefits
401(K) plan with company match
Paid parental leave
Paid time off and holiday pay
Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization
Opportunities for career advancement
Pet Insurance
Wellness program with rewards for healthy activities
Flexible working schedules and work from home options based on client’s needs
Full health benefits including medical, dental, and vision
Founded with a passion for blending creativity and functionality, this company has built a reputation for innovative design solutions.
The company works across diverse sectors, creating impactful environments for workplaces, residential spaces, and more.
They have been involved in numerous high-profile projects, including corporate offices, healthcare facilities, and mixed-use developments.
With a focus on collaboration and tailored solutions, they have earned recognition for transforming spaces to fit evolving business needs.
Their design process is deeply rooted in understanding client needs, ensuring that each project not only looks striking but serves a purpose.
The company's portfolio spans across the globe, showcasing a variety of spaces that elevate functionality and creativity.
The team is known for its hands-on approach to each project, blending innovative design with cutting-edge technology.
Culture + Values
Purpose – guided by a singular purpose: to unlock unique value for each client
Precision – commitment to pragmatic, results-driven design measured by tangible benefits
Partnership – fostering collaboration through core principle of partnership
Results-Driven – focus on real-world outcomes, not transformation for its own sake
Environment + Sustainability
2030 Challenge
Commitment to Carbon Neutrality
The company is dedicated to achieving carbon neutrality across all new builds, major renovations, and developments in support of the AIA’s 2030 Challenge.
Sustainability is fundamental to design and delivery through practical, measurable goals.
Philadelphia office pursuing WELL and LEED certification with lighting sensors, green wall, and indoor air quality controls.
Partnered on 100% carbon-neutral shipping via Material Bank initiative.
Inclusion & Diversity
Diversity, Equity & Inclusion are integral to operations, collaboration, and innovation
Team reflects communities served with accountability woven into culture and business practices
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