Assistant Community Association Manager

Description

• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
• Process print jobs, scanning and faxing as general office support when needed.
• Process and distribute incoming and outgoing mail for the office and the associations.
• Update homeowner and association information in C3 and shared files.
• Assist Community Manager with update of property fact sheets in C3.
• Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of the same within the time frames set by state statute or governing documents.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
• Assist with issuing of key fobs, pool passes and processing access keys.

Requirements

• At least one year of Customer Service experience is required
• Knowledge of communities, property, real estate and homeowners’ associations
• Must be able to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Professional customer service skills
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Associates Degree strongly preferred
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• At least one year of Community Association Management or relevant experience is preferred
• Knowledge of conflict resolution techniques at a proficient level
• Must be able to work effectively with others in person and in group setting
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Experience with a high call volume is preferred
• High School Diploma or GED Required
• Frequent social interaction
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.

Benefits

• Typical office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance