Leading community management firm offering property, accounting, maintenance & administrative services.
Provide clerical/admin support to community managers and liaison with homeowners.
2 days ago ago
$25 - $25
Junior (1-3 years)
Full Time
San Diego, CA
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Community Management
Property Management
Consulting
Technical Services
HOA Management
Employee Development
On‑Call Maintenance
Roadside Assistance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
arb processing
site inspections
c3 updates
rfp management
report prep
access management
Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
Process print jobs, scanning and faxing as general office support when needed.
Process and distribute incoming and outgoing mail for the office and the associations.
Update homeowner and association information in C3 and shared files.
Assist Community Manager with update of property fact sheets in C3.
Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of the same within the time frames set by state statute or governing documents.
Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
Assist with issuing of key fobs, pool passes and processing access keys.
Requirements
customer service
microsoft office
associates degree
community assoc
conflict resolution
high call volume
At least one year of Customer Service experience is required
Knowledge of communities, property, real estate and homeowners’ associations
Must be able to interpret verbal and/or written instructions at a proficient level.
Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
Professional customer service skills
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Associates Degree strongly preferred
Must be able to communicate effectively and professionally on phone, email, and in-person.
At least one year of Community Association Management or relevant experience is preferred
Knowledge of conflict resolution techniques at a proficient level
Must be able to work effectively with others in person and in group setting
Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
Experience with a high call volume is preferred
High School Diploma or GED Required
Frequent social interaction
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of company policies, procedures, and forms.
Must be able to prioritize, manage time, and meet deadlines.
Must be able to operate general office equipment (copier, fax, phone systems, etc.).
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
Benefits
Typical office environment
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1979
Year Founded
The company was established in 1979 in Dallas.
300+ Branches
Branches Globally
Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.
7.5M Residents
Residents Served
They provide property management services to over 7.5 million residents globally.
It emerged as a pioneer in comprehensive community management.
It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.
Culture + Values
Service
Innovation
Family
Integrity
Loyalty
Environment + Sustainability
$100,000
Disaster Relief Contribution
Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.
No explicit net‑zero or sustainability targets found on corporate site
Corporate Responsibility section highlights support for communities during disasters
No specific data‑driven environmental goals or net zero target date publicly disclosed
Inclusion & Diversity
58% female
Employee Demographics
Refers to the percentage of female employees in the company's workforce.
52% people of color
Employee Diversity
Indicates the percentage of employees who identify as people of color.
Established Associa Women’s Network to support women’s career growth and education
Established Associa Multicultural Network to support cultural and ethnic understanding