Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
Accurately record all traffic information daily.
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
Participate in the success of all resident events, community programing and local/non-profit programs.
Follow the community’s established policies related to concessions, specials, and all other marketing programs.
Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
Work collaboratively and respectfully with peers, other team members and departments.
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
Provide excellent customer service to all residents, prospects, and guests.
Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
Requirements
ms office
communication
customer service
high school
leasing experience
background check
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills.
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
High school education or equivalent required.
Successful completion of background check and drug screen required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Must be legally qualified to work in the U.S. meeting I-9 guidelines.
Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
Benefits
100% company paid dental and vision benefits for employee coverage.
Up to 12 paid holidays each year.
Over 90% company paid medical benefits for employee coverage.
Eligibility for a 30% housing discount consideration.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Best-in-class voluntary insurance benefits.
Discretionary bonus programs.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Employee assistance program (EAP) with 24/7 counseling services.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
successful completion of background check and drug screen required.
Company
Overview
Founded with a vision to redefine urban living through innovative development.
Focuses on creating vibrant residential communities and mixed-use developments.
Expert in transforming underutilized spaces into thriving, sustainable communities.
Operates across key metropolitan areas, with a strong emphasis on community-centric designs.
Projects span across residential, commercial, and retail spaces, blending functionality with style.
Known for its expertise in urban development and building spaces that foster connections.
A trusted partner in creating spaces that enhance lifestyles and promote long-term value.
Culture + Values
Innovation: Continuously push boundaries to bring creative solutions to the residential sector.
Collaboration: Working together to deliver exceptional value, ensuring the success of all stakeholders.
Accountability: Taking ownership of responsibilities to drive results and maintain trust.
Customer Focus: Understanding and responding to customer needs to provide superior service and experiences.
Sustainability: Creating environmentally conscious living spaces that benefit communities.
Environment + Sustainability
2050 Net Zero Target
Carbon Emissions Goal
Commitment to achieving net-zero carbon emissions by 2050.
Incorporating high-efficiency systems and materials into residential properties.
Prioritizing eco-friendly designs and practices throughout the development process.
Reducing operational and development-related emissions.
Employing strategies to reduce water consumption across all developments.
Inclusion & Diversity
By 2025
Increasing Female Leadership
Aiming to enhance female representation in key leadership positions to foster gender balance and equitable opportunities.
Committed to creating an inclusive workplace culture that reflects the diversity of the communities we serve.
Implementing policies to ensure all employees have access to opportunities for growth and leadership.