Resident Welfare Officer

Description

• Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively
• Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness, and a genuine desire to help others
• Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery
• Maintain regular contact with service users through face-to-face visits and telephone calls, encouraging engagement with appointments and support services. This demands excellent communication skills, persistence, and a supportive attitude
• Assess individual and family needs and identify appropriate support packages to maintain independence. You must be naturally supportive, trustworthy, empathetic, and patient
• Assist with appointments and referrals, including providing fallback support when necessary. A good understanding of local services and the ability to work under your own initiative are key
• Contribute to a front-line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories. This requires resilience, teamwork, and a strong focus on safeguarding
• Support service users with health, finances, repairs, and the move-on process, using empathy, problem-solving skills, and a practical approach to meet individual needs

Requirements

• Proficiency in Microsoft Office and general IT competence is essential
• Demonstrable experience in a similar role within housing, support, or welfare services is essential
• Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations, are required
• Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work. This requires strong organisational skills, attention to detail, and the ability to work independently
• A full UK Driving Licence is essential for travel between properties and appointments

Benefits

• Company Car-for both work and personal use, Fuel Card and PPE
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Training + Development

Interview process

Visa Sponsorship

Security clearance