Facility Manager - Quality & Operations

Description

• Ensure all facility operations comply with local regulations, safety standards, and company policies.
• Manage the end-to-end lifecycle of work orders, from initiation to closure.
• Support emergency response protocols as required.
• Maintain accurate records and documentation for all service requests and completed work.
• Provide timely updates and status reports to internal stakeholders and clients.
• Follow up on deficiencies and ensure corrective actions are implemented
• Prioritize and track critical maintenance and repair tasks to ensure timely resolution.
• Participate in regular meetings to align priorities, share updates, and resolve issues.
• Conduct regular inspections and audits to verify that all facility work meets scope, safety, and regulatory standards.
• Coordinate scheduling and access for vendor-conducted maintenance and repairs.
• Oversee third-party service providers, ensuring compliance with contractual obligations and performance standards.
• Conduct regular vendor performance reviews and escalate issues as needed.
• Act as the operational bridge between the call center, client on-site teams, and vendors.

Requirements

• Excellent communication and interpersonal skills.
• Ability to interpret technical documentation and service reports.
• Strong understanding of work order systems (e.g., CMMS platforms).
• Bachelor’s degree in Facilities Management, Business Administration, or related field (preferred).
• Strong knowledge of building systems (HVAC, electrical, plumbing) and regulatory compliance standards.
• 5-7 years of experience in facility operations or vendor management.
• Exceptional attention to detail and a proactive approach to problem-solving.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance