Scheduling Coordinator

Description

The Scheduling Coordinator coordinates installation schedules, prepares job documentation, and supports communication among customers, subcontractors, and internal teams, ensuring projects are organized, materials ready, and installations completed efficiently and on time, contributing to a smooth customer experience.

• Schedule customer installation appointments and coordinate subcontractor availability.
• Communicate with customers regarding installation dates, expectations, and follow‑up needs.
• Collaborate with the production team to align job timelines, crew capacity, and material readiness.
• Confirm and order windows, doors, and other materials required for upcoming installations.
• Compile, email, print, and distribute job packets and paperwork for subcontractors.
• Prepare and maintain weekly installation manifests.
• Monitor, request, and track required subcontractor documentation, including insurance certificates, workers’ compensation, lead‑safe certifications, and vehicle registrations.
• Request and track insurance certificates for condominium projects and for town/city requirements.
• Order, print, and maintain job‑related forms such as Project Completion Forms, Service Forms, and Lead‑Safe documents.
• Collect daily completion forms and customer payments from subcontractor jobs.
• Process subcontractor labor invoices and confirm accuracy.
• Scan, upload, and maintain digital and physical records for subcontractor invoices and job documentation.
• Assist with basic inventory oversight related to scheduled installations.
• Maintain organized electronic and physical filing systems.
• Provide prompt follow‑up and communication on scheduling updates, material needs, and documentation requirements.
• Build and maintain strong working relationships with customers, subcontractors, and internal teams.
• Remain stationary (sitting or standing) for extended periods.
• Use hands and fingers to operate computers, tools, or equipment.
• Occasionally lift or move items up to 25‑50 lbs.
• Call‑center workspace with frequent phone and computer use and moderate noise.

Requirements

Successful candidates must be proficient in Microsoft Office 365 and able to learn additional software applications required for the role.

• High school diploma or GED equivalent preferred.
• Strong organizational skills with excellent attention to detail preferred.
• Proven customer service skills and professional communication abilities.
• Ability to manage multiple tasks, timelines, and priorities.
• Proactive, self‑starter mindset with creative problem‑solving abilities.
• Comfortable working with scheduling systems, order entry software, and email platforms a plus.
• No prior home improvement or construction experience required; training will be provided.
• Ability to maintain confidentiality and handle sensitive documentation.
• Reliable, team‑oriented, and able to follow through consistently.
• Frequent movement, including walking, bending, reaching, or climbing stairs.
• Work indoors and/or outdoors in various environmental conditions.
• Office environment with standard office equipment and low‑to‑moderate noise.
• Retail or store setting with fast‑paced customer interactions and occasional lifting.
• Warehouse setting with varying temperatures, noise, and moving equipment.
• Field‑based or canvassing work outdoors in diverse weather, requiring walking, standing, and travel between locations.

Benefits

Our Vision is to be the most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Renuity’s core values guide our work: collaborative teamwork, innovative problem solving, principled actions, enthusiastic engagement, and a value‑driven focus that rewards ownership and stakeholder benefit.

The position is non‑exempt and eligible for overtime under the Fair Labor Standards Act; it may involve work in office, retail, warehouse, call‑center, or field environments, and reasonable accommodations are provided for individuals with disabilities.

Training + Development

Interview process

Visa Sponsorship

Security clearance