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ASO2 Regional Customer Service Officer
Sa Housing Trust
Provide customer service and admin support for SA Housing Trust across regional sites.
9d ago
A$58,709 - A$63,154
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Adelaide, South Australia, Australia
Hybrid
Company Size
200 Employees
Service Specialisms
Property Development
Project Management
Construction Services
Design
Engineering
Technical Services
Consulting
Sector Specialisms
Residential
Public Housing
Social Housing
Construction
Asset Management
Urban Renewal
Maintenance
Disability Housing Adaptation
Role
What you would be doing
stakeholder relations
process improvement
data management
customer service
eligibility guidance
risk triaging
- Build positive working relationships with colleagues, stakeholders, and community members.
- Contribute to continuous improvement initiatives.
- Record and maintain accurate data in our systems.
- Provide direct face to face assistance for enquries from customers and the general public.
- Provide information on eligibility, policies, and help arrange appointments.
- Triaging customers experiencing risk and vulnerability requiring further housing assistance.
What you bring
police clearance
driver’s licence
children check
digital tech
communication
attention detail
- Satisfactory National Police Clearance.
- Valid Australian Driver’s Licence (may be required).
- An understanding and willingness to responding to vulnerable individuals.
- DHS Working with Children Check (renewed every 5 years).
- Proficient in using digital technology and customer information systems to deliver efficient service.
- Collaborative mindset and willingness to learn and grow within the team.
- Strong communication skills and a customer-focused approach.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Pre-tax salary sacrifice options.
- Career progression within SA Housing Trust.
- Opportunity to make a difference in the lives of vulnerable South Australian's.
- Learning and career development opportunities.
- Supportive, energetic team environment.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- satisfactory national police clearance.
- dhs working with children check (renewed every 5 years).
- valid australian driver’s licence (may be required).
People also searched
Company
Overview
- Established to deliver affordable housing and support to South Australians in need of safe housing.
- Focused on providing housing solutions to low-income households and vulnerable communities.
- Leverages government funding and partnerships to enhance housing affordability and accessibility.
- Oversees the management, maintenance, and development of a large number of public housing properties.
- Specializes in large-scale housing projects across residential, government, and community-based sectors.
- Aims to reduce homelessness by offering sustainable and equitable housing solutions.
- Regularly innovates in the field of housing development to meet evolving community needs.
- We are customer focused, putting the needs of customers first and building positive relationships.
- We are accountable, taking responsibility for our actions and outcomes.
- We are transparent, openly communicating with honesty and integrity.
- We are collaborative, working together to achieve shared goals.
- We are adaptable, embracing change to improve and deliver better outcomes.
2050
Net Zero Target
Committed to achieving Net Zero carbon emissions by this target year.
- Committed to sustainability and reducing environmental impact.
- Focus on energy efficiency through solar panels and energy-efficient appliances in housing.
- Regular assessment and upgrades to housing stock to improve environmental performance.
- Incorporating sustainable building practices and materials in new developments.
- SA Housing Trust is committed to fostering an inclusive and diverse workplace.
- Gender parity is actively promoted, with a significant focus on leadership roles.
- The Trust regularly reports on the gender composition of its workforce.
- Data-driven approach to track and improve diversity within recruitment and promotions.
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